Customer Service Job in Bury

Customer Service Job in Bury. Apply for the latest Bury jobs in Accounting/Financial/Insurance.

Customer Service Job in Bury

Job Description
Ref:                             AK-14050

Role:                            Customer Service Advisor

Location:                      Bury

Salary:                         £20,000 + 10% annual bonus 

Summary:

An Independent energy provider is looking for a Customer Service Advisor to join their team. As a Customer Service Advisor, you will be the first point of contact for all customer enquiries, ensuring that queries are actioned and resolved within specific timescales. In this role you will be responsible for supply transfer, asset management and several other administrative tasks providing essential support to all areas of the business. To be successful in this role you will need to have excellent customer service skills, a proven working knowledge of MS Office, and be exceptional at relationship building. If this sounds like the role for you, apply today! 

Key responsibilities:

Process change of tenancies that occur accurately and in a timely manner
Liaise with clients and associated third parties both verbally and in writing
Ensure customer and broker enquiries are resolved in a timely and effective manner
Shared management of the busy shared customer enquiry inbox
Process contracts ensuring that customer accounts and payment details are set up correctly
Seek to identify process or system improvements
Ensure documents and letters are produced and distributed accurately
Maintain data accuracy

Skills and experience required: 

Excellent verbal and written communication skills
Excellent interpersonal skills with the ability to establish credibility and build relationships
Excellent IT skills, with proven working knowledge of MS Office including MS Excel
Excellent attention to detail and a high level of accuracy in all areas of work
Able to multitask and prioritise within a challenging environment
Able to work well both individually as well as part of a team
Experience in working with data and / or file flow communications

Job Type: Permanent, Full Time
Location: Bury
Category: Accounting/Financial/Insurance
City: Bury
County: Greater Manchester
Country: United Kingdom
Salary: £20000/annum
Benefits: