Motor Claims Damage Handler Job in Basildon, Essex

Motor Claims Damage Handler Job in Basildon, Essex. Apply for the latest Basildon, Essex jobs in Accounting/Financial/Insurance.

Motor Claims Damage Handler Job in Basildon, Essex

Job Description
Experienced Motor Insurance Claims Damage Handler required for a long standing motor insurance claims organisation based in Basildon, Essex. As a Motor Insurance Claims Handler you will pro-actively manage, Fire, Theft and damage claims, including negotiation of third party claims, from validation to payment, on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK.
You will have a good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost effective settlement. The role requires excellent customer skills to insure all claims are handled in accordance with TCF principles and underwriters service level standards. You will have the ability to work independently and provide the customer with clear advice to support them through the claims process.
Key Duties
* To pro-actively manage a caseload of policy holder and third party claims through to
conclusion.
* New claims to be actioned within 24 hours of receipt using the clients agreed validation process.
* Identify recovery opportunities and action in accordance with the agreed process.
* Record MI (management information) for case load management.
* Maintain an effective diary which is actioned daily, to monitor cases as they progress to finalisation.
* Answering enquiries by phone, using the correct greeting and DPA procedure.
* Dealing with enquiries via e-mail and in writing and responding in clear and straightforward terms.
* Escalate any expression of dissatisfaction in accordance with agreed complaints process.
* Ensure each case handled meets the customers expectations and clients SLA.
* Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with client's procedures and service standards.
* Investigate and resolve claims in a professional timely and pro-active manner.
* Triage of court summons, instructing/liaising with solicitors. Providing non delegated case instructions.
* Use relevant motor case law to support case strategy and keep up to date with newly reported cases.
* Instruct where necessary enquiry agents where more detailed investigations required.
* Prioritise work to resolve any disputes that may arise in a timely and fair manor.
* To work collaboratively with colleagues to deliver consistently high levels of service.
* To develop close working relationship with clients and understand their business model and culture.
Salary range £24-28k dependent on skills. For further information apply today or contact Kim Baker, ENS Commercial Recruitment, Westcliff

Job Type: Permanent, Full Time
Location: Basildon, Essex
Category: Accounting/Financial/Insurance
City: Basildon
County: Essex
Country: United Kingdom
Salary: £24000 – £28000/annum
Benefits: