Technical Connection Advisor Job in Cirencester, Gloucestershire. Apply for the latest Cirencester, Gloucestershire jobs in Accounting/Financial/Insurance.
Technical Connection Advisor Job in Cirencester, Gloucestershire
Job Description
Location: Bristol/Cirencester/Hybrid/Remote
The purpose of this role is to provide technical support to the Partnership regarding Pensions, you will support the Partnership with the Pensions Advice Guidance Framework, providing a peerless technical query resolution service, via phones, email, and Live Chat to provided added value services to the Partnership as required.
What you’ll be doing:
• Accurately resolve technical queries received via Live Chat, phone, email, ASK, and any other digital media.
• Support the delivery of core service as required by the operation within agreed service levels.
• Takes personal responsibility for improving own technical knowledge, product/process/system knowledge as well as service skills.
• Ensures that personal coaching and mentoring needs are proactively raised and resolved with line manager.
• Takes personal responsibility in achieving the quality assurance targets set within the requirements of the QA framework in place
• Maintain professional qualification standards through effective CPD evidencing and recording.
• Willing to contribute to small scale projects within the division.
Who we’re looking for:
• Experience of working in a fast-paced technical query resolution environment –with high quality standards and deadlines
• Experience of working across a variety of media including Live Chat, email, and telephone
• Must demonstrate good knowledge of all products/services/systems offered through completion of internal accreditation licences
• Can competently convey technical information through Live Chat/calls/email/Techlink and any other digital media to ensure comprehension by intended audience
• Ability to apply consultative questioning techniques to analyse the full extent of technical query and provide the appropriate answer
• Ability to deal with multiple queries and nonstandard tasks at any one time
• Understanding of the structure within the department and business and how the division fully supports the Partnership
• Awareness of industry changes that may impact the support given to the Partnership
• Qualified to Level 4 QCF or equivalent eg. Cii Diploma in Regulated Financial Planning
Job Type: Permanent, Full Time
Location: Cirencester, Gloucestershire
Category: Accounting/Financial/Insurance
City: Cirencester
County: Gloucestershire
Country: United Kingdom
Salary: £28000 – £30000/annum
Benefits:
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