Customer Service Advisors Job in Redditch, Worcestershire. Apply for the latest Redditch, Worcestershire jobs in Accounting/Financial/Insurance.
Customer Service Advisors Job in Redditch, Worcestershire
Job Description
Keep track of assigned accounts to identify outstanding debts & plan course of action to recover outstanding payments. Supporting customers with great verbal and written communication while be empathetic to their situation.
Client Details
Leading Financial Services company specialising in debt recovery based in Redditch, Worcestershire.
Description
The responsibilities of a Customer Service Advisors include:
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues
Update account status and database regularly
Alert superiors of debtors unwilling or unable to pay when necessary
Comply with requirements when legal action is unavoidable
Profile
The successful Customer Service Advisors will include:
Proven experience as debt collector
Experience in working with targets and tight deadlines
Knowledge of relevant legal requirements
Working knowledge of MS Office and databases
Excellent communication and people skills
Apt in negotiating and persuading
Ability to be polite and compassionate without lacking confidence
Job Offer
The benefits of a Customer Service Advisors include:
Free parking
Fully remote
Hybrid working in the near future
Equipment provided
Full training provided
Pension
Competitive starting salary
Job Type: Permanent, Full Time
Location: Redditch, Worcestershire
Category: Accounting/Financial/Insurance
City: Redditch
County: Worcestershire
Country: United Kingdom
Salary: £20000 – £20500/annum pension
Benefits: pension
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