Claims Investigator Job in Brighton, Brighton and Hove

Claims Investigator Job in Brighton, Brighton and Hove. Apply for the latest Brighton, Brighton and Hove jobs in Accounting/Financial/Insurance.

Claims Investigator Job in Brighton, Brighton and Hove

Job Description
Claims Investigator – Permanent, Full Time

Who we are:

We are Abacai. Our purpose is to revolutionise insurance.

We have an ambitious vision for Abacai as a high growth disruptor. There is a massive opportunity in the fast-evolving digital insurance market, and we plan to be at the forefront of the industry. The winners in the next decade will be those who can leverage AI and new technology to give customers simpler, more competitive products within a framework of social good.

At Abacai, our culture is incredibly important to us. We are highly agile, we move extremely fast, and we empower our people to make decisions. We are all unified by our shared values and mission, and we believe that every person plays an integral role in reaching our ambition.

The Key Claims Counter Fraud team forms a vital part of our claims operation and serves to protect the insurer through the detection and prevention of any attempt to defraud. This is an exciting and fast paced environment and as a member of the team you will be handling claims investigations and intelligence across the full spectrum of fraud types as well as vehicle theft. Led by our Head of Fraud and supported by your Team Leader you will join a counter fraud team which deploys market leading strategies, underpinned by a cutting-edge data science team with a range of innovative tech tools at your disposal. As part of the Abacai group which is growing at pace this is a fantastic opportunity to come on board our journey to become a best in class claims operation.

What excites you? (Role purpose)

The purpose of the role is to assess and handle a portfolio of pre-litigated and litigated suspected fraudulent claims which would encompass all types of fraud faced by a motor insurer. This requires the ability to assess a file from inception, manage the investigations and intelligence gathering from a variety of sources, interaction with service providers, including solicitors to settle or repudiate claims accurately and at an optimum level.

You will have a commitment to want to achieve and continually exceed goals and KPIs. With an inquisitive mind and an ability to creatively problem solve you will approach claims logically to determine key issues and strategies. You will require a passion for fraud identification combined with a strong desire to combat Motor Insurance Fraud.

Liaising with a range of internal and external stakeholders and third-party representatives, excellent communication skills are essential. In an ever changing and adapting market you will have an eagerness to learn new skills in order to successfully combat fraudsters and their tactics.

What you’ll be doing: (Key Accountabilities)

* Handle own allocation of Fraud cases and first party claims investigations such as vehicle theft

* Control and manage own workflow, keeping tasks within 5 day business days, but also being able to identify and prioritise urgent cases.

* Carry out investigations from first detection through to repudiation, settlement and/or recovery stage

* Conduct research and investigative searches using closed and open source in order to develop intelligence and evidence.

* Gather evidence from various sources including police reports, witness statements, medical reports where appropriate.

* Monitor, control and reduce frequency and spend for litigation

* Carry out any other activity such as may be required by department

* To work in a professional manner

* Report and log identified savings and other positive results.

* Identify and report to the Fraud Operations Manager any potential case for submission to Law Enforcement

* Identify and report any potential case for submission and/or alert to the IFB/IFIG/IFED

* Attend industry seminars and forums where applicable and relevant.

* Keep up to date with current trends and case law.

What excites us? (Skills and experience required)

* Good working knowledge of relevant legislation such as Fraud Act, Regulation of Investigatory Powers Act (RIPA), Criminal Procedure and Investigations Act (CPIA), Data Protection Act, Human Rights Act, Police and Criminal Evidence Act (PACE)

* Good working knowledge and understanding of the National Intelligence Model (NIM)

* Good working ability with PC software packages Microsoft Word, Excel and Outlook

* Experience of open and closed source research

* Excellent eye for detail and ability to accurately analyse and recognise potential fraud trends and/or fraud indicators

* In depth knowledge of the Civil and Criminal courts process

* Ability to work as a team member as well as under own initiative

* Experience of investigating and/or negotiating Motor Claims

* Report writing skills and experience of compiling witness statements and exhibiting evidence

* Ability to investigate and analyse a case within the framework of the applicable legislation

* Ability to investigate and analyse data and/or cases in accordance with the KCASL Counter Fraud Operations Team philosophy and strategy

Our Perks:

Abacai is a vibrant, diverse and progressive team, underpinned by a collaborative and customer-centric culture, where you’ll enjoy the following benefits:

🏠 Flexible working – We care about the work being done, not where you are when you do it

💰 Competitive compensation with a salary up to £31,000.

💷 Pension contribution

🌴 22 days holiday (+8 bank holiday) Pro-rated

🏥 Private Medical Insurance (BUPA)

🚑 Life insurance cover and Permanent Health Insurance

🙏 Additional employee wellness benefits

🙌 A fantastic, supportive team!

Our Process:

We follow 3 stages in our selection process

• Initial call with Ann Law, HR Manager

• Technical competency based interview with the hiring manager(s).

• Founder interview. You will meet with our Co-Founder Colin Price

Unfortunately, we are unable to sponsor Visa’s currently. Please do check back in with us in the future

Job Type: Permanent, Full Time
Location: Brighton, Brighton and Hove
Category: Accounting/Financial/Insurance
City: Brighton
County: East Sussex
Country: United Kingdom
Salary:
Benefits: