Pensions Solutions Technician Job in Manchester, Greater Manchester. Apply for the latest Manchester, Greater Manchester jobs in Accounting/Financial/Insurance.
Pensions Solutions Technician Job in Manchester, Greater Manchester
Job Description
Job Title: Pensions Solutions Technician
Salary: Hourly rate equivalent to £40K a year (negotiable based on experience and skillset)
£2,500 welcome bonus (paid after first calendar month)
Estimated Start Date: ASAP
Location: Remote
Contract: Permanent
Hours: Monday-Friday. 9am-5pm during training, Flexibility from 8am-6pm (as long as 7.5 hours worked per day) once training is complete.
Job Description:
Do you want to be a part of a great team that will support your professional growth?
A team that plays a key role in implementing and maintaining resilient and responsible pension strategies for our clients.
We are looking for enthusiastic, hardworking solution technicians to create better outcomes by bringing technical experience and leading on critical client recovery, key projects, and business change initiatives to ensure they are completed in line with project timelines and solutions delivered into the operation that are fit for purpose.
What you're key responsibilities will be:
* Work towards overall goals of the team in achieving excellent customer service in line with project and business requirements.
* Work with colleagues and stakeholders in the delivery of member events, cyclical activities and projects, in line with agreed project plan, identifying time scales, deliverables, quality, through to sign off, driving the planning process through effective action planning.
* Embrace, demonstrate and support the business to embed Capita Values.
* Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies.
* Take ownership of personal and performance development undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
* Identify and report risks, complaints and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.
* Regularly review the effectiveness and efficiency of existing systems, processes and controls and make suggestions to continually enhance service delivery.
* Support and assist the management team where required in all aspects of service delivery.
* Understand, build, maintain and enhance stakeholder and/or client relationships.
* Support and share knowledge to support development of others.
* Be a positive role model for staff exhibiting the level of commitment and professionalism expected.
* Be responsible for the accuracy and quality of scheme events and projects.
* Maintain up-to-date knowledge of processes, procedures and products.
* Build, maintain and enhance individual and team competence in order to improve delivery.
* Ensure that all technical information / change is cascade to the team through the most effective communication channel and processes are updated as appropriate.
What are the key tasks of this role:
* Lead on client recovery and projects linking in with all key stakeholders within the department or business areas.
* Process all events in line with AAF requirements.
* Process all events in accordance with agreed working practices in order to meet deadlines and costing of non-standard projects.
* Deliver key projects, cyclical activities and scheme events.
* Provide input into development / training action planning and process improvement where required..
* Support the team on complex casework, high value cases and complaints.
* Control and enhance the quality of customer outputs in order to deliver an excellent customer experience through coaching, training action planning and process improvement where required.
* Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality.
* Understand the importance and deliver against individual objectives and to contribute to the achievement of departmental objectives and business results.
* Work within set Key Performance Indicators and quality standards.
* Complete all tasks using current work procedures and best practice.
* Create and maintain consistent and accurate scheme records and events.
* Understand the importance of continuous improvement and be able to collate and interpret data to seek opportunities both inside and outside the team to improve the customer experience, challenging current processes.
* Participate in and promote good team communication and share knowledge and expertise with other team members.
What can we offer you?
In this role, you would have the opportunity to add real value from the outset and join a growing and thriving team.
You will enjoy a great benefit package which includes:
* A competitive salary
* 23 days' holiday (rising to 27) with the opportunity to buy extra leave
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and more
* Voluntary benefits designed to suit your lifestyle-from discounts on retail, socialising, to travel, technology, and health and wellbeing
* Access to our Employee Network Groups, which represent every strand of diversity, and allow colleagues to connect and learn from each other on an open, inclusive platform
* We believe in offering ways of working based on what suits an individual's needs and circumstances, so are open to discussing any requests for flexible working arrangements
Applications require an up to date CV, and a quick friendly interview.
Formal offers are reliant on candidates completing a security check involving basic DBS, Financial Probity, and Fraud Check
Job Type: Permanent, Full Time
Location: Manchester, Greater Manchester
Category: Accounting/Financial/Insurance
City: Whitefield
County: Greater Manchester
Country: United Kingdom
Salary: £20.50/hour
Benefits:
Posts
0 Comments