Family Finance and Special Accounts Team Leader Job in GU14, Farnborough, Hampshire. Apply for the latest GU14, Farnborough, Hampshire jobs in Accounting/Financial/Insurance.
Family Finance and Special Accounts Team Leader Job in GU14, Farnborough, Hampshire
Job Description
Family Finance and Special Accounts Team Leader
GoHenry is a London and New York-based fintech company that pioneered the youth fintech and financial education category. We are on a mission to make every kid smart with money and to delight our community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids.
GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.
We are looking for an experienced and self-driven Family Finance and Special Accounts Team Leader.
Reporting to the Customer Operations Manager, you will play an essential part in supporting the Family Finance and Special Accounts team. Your primary role to ensure work is assigned and actioned effectively by that team, that they have the necessary direction and support to do their jobs well and meet the department’s targeted SLAs.
We are looking for an organised problem solver who is enthusiastic about all things gohenry and who works well in a team. This is an interesting and varied role, and you will be the go to person.
Our ops Family Finance and Special Accounts team is based in Farnborough, Hampshire and operates 8.00am to 6.00pm, 7 days per week. The need for flexibility in working hours will need to be understood by any successful candidate.
This role is working in the office Monday to Friday 09:00 to 17:30 with flexibility to work different hours and weekends as and when needed with Bank Holidays on a rota basis.
This is a great opportunity for someone to grow their skillset, while working and supporting some of our Senior Management Teams and service providers.
Responsibilities:
As Team Leader, you will be responsible for (but not limited to):
– Ensuring the team provides the best possible level of service, both to our members and to the wider GoHenry teams.
– Efficient assignment of tasks, to meet both workload demands and targeted SLA’s.
– Effective management and resolution of escalations and complaints from the team.
– Performance management of your team.
– Be available, visible, and able to answer any questions.
– Conducting a concise daily roundup of activities.
– Onboarding new team members with training and advice on best practice and query solutions.
– Ensuring processes are up to date, including maintaining version control for any changes required.
– Ensuring templates are created and updated as an when required.
– Clear communication of any issues to the relevant internal department as appropriate.
– Helping maintain a happy and motivated team.
What we’re looking for:
You tick each of our three of our Family Finance and Special Accounts Team Leader-must-haves:
– Experience of supervising a team, preferably (but not necessarily) in a contact centre environment.
– An ability to be very organised, set priorities but be able to flex these when needed!
– Competent use of computer software to prepare reports and documents via Microsoft and/or Google-Suite.
You’ve been where we’re about to go:
– A clear communicator able to use diplomacy and sensitivity wherever needed.
– A problem solver who can assess a situation and identify possible solutions.
– A confident and approachable people person.
– Someone who cares and is passionate about what they are doing every day!
– Someone who can keep calm in a crisis.
As a person, you are a self-starter who is motivated to kick start their own projects, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.
What we’re offering:
* Competitive salary
* 2 days working from home
* Free tea, coffee and fruit
* Workplace pension scheme
* 31 days of holiday (including but 2 public hols).
* Your birthday day off
* Family-friendly leave policies
* Flu Jab
* Death in service – 4x your annual salary from month 1
* Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
* Paternity leave – 4 weeks full pay after probation
* Westfield Cash Health Plan* (for you and your children)
* £100 pa* towards Physiotherapy, Acupuncture, Osteopathy, Homeopathy And Chiropractic Treatment can be used as any, one or combination of treatments you or your dependent children
* £100 pa* towards Acupressure, Allergy Testing/Food Intolerance Testing, Aromatherapy, Hypnotherapy, Indian Head Massage, Nutritional Therapy, Reflexology, Reiki And Sports Massage. Can be used as any, one or a combination of treatments
* For you and you dependent children
* £150 pa* optical fees each
* £375 pa* consultation fees each
* £100 pa* dental fees each
* Westfield surgery plan after 3 years’ service
* Westfield Rewards (receive discounts at over 600 retailers)
* Mental health platform – Open up
* Calm – the No.1 app for sleep and meditation
* 5 days annual leave carry over
* Cycle to work scheme
* Training opportunities to further develop your craft
* Choose your own equipment
We’re proud to say…
– We help over two million members improve their money skills every single day.
– We’re one of Tech Track’s top 50 fastest growing UK companies.
– We were nominated for ‘Best Personal Finance App’ at the British Bank Awards 2020.
– We were voted 'Best Children's Financial Provider' at the British Bank Awards 2021.
– Our kids and parents have donated over £200,000 of their own money to NSPCC via their GoHenry accounts
– We won the Kids' Cards category of Finder's Customer Satisfaction Awards 2022
But we’re still growing, and that’s why we need you.
GoHenry is an equal opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Want to join our mission?
If GoHenry sounds like a place you’d like to be, please apply using the link below
Job Type: Permanent, Full Time
Location: GU14, Farnborough, Hampshire
Category: Accounting/Financial/Insurance
City: Farnborough
County: Hampshire
Country: United Kingdom
Salary: £28000/annum
Benefits:
Posts
0 Comments