Customer Service Advisor Job in Glasgow. Apply for the latest Glasgow jobs in Accounting/Financial/Insurance.
Customer Service Advisor Job in Glasgow
Job Description
Customer Services (Mortgage Fulfilment)
Case Management Support – Glasgow (Remote based)
The world is changing and so are we. That is why we are a home for the courageous. We reward those who push themselves, but we know you would do it anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen.
Exciting opportunities exist with our Customer Delivery team right now, If you're passionate about providing really great service, and willing to do what it takes to make our customers happy, please read on…
The role is about…
Providing a range of processing and administrative activities, to provide our customers with a cost effective and efficient service.
Ensuring accuracy at all times, whilst adhering to our policies and procedures
Working in a modern and comfortable office where everyone works together to achieve collective goals.
Speak with customer and brokers via telephone for updates on their mortgage case
Be a strong advocate for our Virgin Money brand and our products as well as a solid understanding of our processes and procedures
We need you to have…
Ability to pay close attention to detail, whilst working in a fast paced environment
Excellent verbal and written communication skills
PC Literate with demonstrable administration skills
Previous experience of communicating well with customers (telephone/emails)
Willingness to learn and develop
Innovative thinker, generating original solutions to problems
Able to manage a variety of different workloads and processes, at any one given time.
Strong focus on delivering an exceptional customer experience
Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work
Headway Recruitment is acting as an Employment Agency in relation to this vacancy
Job Type: Contract, Full Time
Location: Glasgow
Category: Accounting/Financial/Insurance
City: Glasgow
County: City of Glasgow
Country: United Kingdom
Salary: £11.47/hour
Benefits:
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