Claims Manager Job in TN9, Tonbridge, Kent. Apply for the latest TN9, Tonbridge, Kent jobs in Accounting/Financial/Insurance.
Claims Manager Job in TN9, Tonbridge, Kent
Job Description
03077 Claims Manager Auditor Tonbridge £25,000 – £30,000 pa
Do you have claims management experience?
Do you have household experience?
Job Title: Claims Manager Auditor
Location: Tonbridge
Postcode: TN9 1PP
Type: Full Time Permanent Office Based
Salary £25,000 – £30,000 pa
Type Full Time Permanent
Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team
Develop reporting formats for sharing with external parties
Clearly highlight training needs from audited cases
Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings
Review and develop Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims
Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end
To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients
To undertake any individual or team task or activity reasonably requested and in line with the company values
Ideal experience
Skills required
Time management and organisation skills
Tact and assertiveness when dealing with internal colleagues and SMT
Excellent verbal and written communication skills
Drive / motivation
Helpfulness and a passion for raising quality standards across the business in both technical accuracy and customer service
High energy levels
Positive approach
Team player
Drive and enthusiasm for meeting targets
Empathy and understanding
Confidence and a professional attitude.
Experience / knowledge
5 – 10 years in an insurance claims handling and/or claims supervisory role
Knowledge of Household Policy Structure, covers and £limits/excesses
Qualifications
Good standard of secondary education or equivalent knowledge and experience
Job Type: Permanent, Full Time
Location: TN9, Tonbridge, Kent
Category: Accounting/Financial/Insurance
City: Tonbridge
County: Kent
Country: United Kingdom
Salary: £25000 – £30000/annum
Benefits:
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