Claims Advisor Job in Brighton, Brighton and Hove

Claims Advisor Job in Brighton, Brighton and Hove. Apply for the latest Brighton, Brighton and Hove jobs in Accounting/Financial/Insurance.

Claims Advisor Job in Brighton, Brighton and Hove

Job Description
Who we are:
We are Key Claims, part of the Abacai group, managing claims for insurers and a rapidly growing best in class business.
We have an ambitious vision for Abacai as a high growth disruptor. There is a massive opportunity in the fast-evolving digital insurance market, and we plan to be at the forefront of the industry. The winners in the next decade will be those who can leverage AI and new technology to give customers simpler, more competitive products within a framework of social good.
What excites you?
The primary focus of the role is to set up new motor insurance claims on the system and the accurate and timely resolution of motor claims telephone enquiries.
Responsibilities
* Setting claim up on Landscape from notifications sent via FNOL provider
* Validating policies/checking indemnity
* Calling clients to gain further information when needed
* Instructing various suppliers to assist in dealing with claims
* Answer the telephone within agreed service standards
* Answer the call with the recognised KCASL salutation and identification
* Ensure that the DPA rules are followed
* Deal with the call within your level of expertise
* Seek help if you are unsure of your facts
* Pass call to a senior member of staff if it becomes a complaint
* Log calls on memo screen with sufficient information for others to follow
* Deal with post items as required
* Ensure any actions/promises are followed through
* Ensure caller understands what KCASL or they need to do next
* Ensure the caller has the correct details for further contact should it be necessary
* Payment of fees bordereaux
* The Job holder will do all tasks requested within his/her level of skill and ability
What excites us?
Essential Skills
– Customer Service
– Communication – verbal & written
– Teamwork & Relationship
– Negotiation
– Results & Deadline focussed
– Meticulous
– Cope with pressure
– Computer Literate
Desirable
Motor Claims Experience
Our Perks:
Abacai is a vibrant, diverse and progressive team, underpinned by a collaborative and customer-centric culture, where you’ll enjoy the following benefits:
🏠 Flexible working – Hybrid 3 days office/2 days working from home
💰 Competitive compensation
💷 Pension contribution
🌴 22 days holiday (+8 bank holiday) Pro-rated
👏 2 days to give back a charity or community of your choice
🏥 Private Medical Insurance (Aviva)
🚑 Life insurance & PHI cover
🙏 Access to Perkbox – our fantastic recognition, wellbeing and benefits platform
🙌 A fantastic, supportive team!
Our Process:
We follow 2 stages in our selection process
• Initial call with Ann Law, HR Manager
• Interview with the hiring manager(s).
Unfortunately, we are unable to sponsor Visa’s currently. Please do check back in with us in the future

Job Type: Permanent, Full Time
Location: Brighton, Brighton and Hove
Category: Accounting/Financial/Insurance
City: Brighton
County: East Sussex
Country: United Kingdom
Salary:
Benefits: