Quality Assurance Assessor Job in Fleet, Hampshire. Apply for the latest Fleet, Hampshire jobs in Accounting/Financial/Insurance.
Quality Assurance Assessor Job in Fleet, Hampshire
Job Description
Job Title: Quality Assurance Assessor
Location: Fleet, with 2 days home working a week once probation has been passed.
Salary: Up to £35,000
Working hours: 35 hours. Monday – Friday 9am – 5pm
Benefits:
11% non-contributory pension
Private healthcare
Life assurance x4
25 days holiday
75% income protection
Discretionary bonus
Lots of staff perks and incentivesAbout the role of Quality Assurance Assessor
Our client is a Specialist Mortgage Lender who are in a high growth phase. They have 3 newly created opportunities for Quality Assurance Assessors to join the Legal and Compliance team and support their continued growth and regulatory requirements.
The successful candidates will carry out Quality Assurance Assessments and provide a high standard of professional, efficient customer service to all contacts. There will be responsibilities to accurately understand and assess policies, procedures, systems and controls, provide feedback to the business on the performance of systems and controls, and providing support to teams with feedback, trends and recommendations for improvements.
Responsibilities for the position of Quality Assurance Assessor
Be able to identify where opportunities for improvements can be made at an individual, departmental and business level
Have a personal drive and passion for delivering high standards and positive results
Excellent communication skills and always ensuring the correct message has been delivered
Good attention to detail so that assurance activities and their findings are accurate
Handle internal and external queries and enquiries effectively, accurately, and professionally, delivering excellent service
Work to agreed objectives, service standards and deliverables whilst adhering to company and departmental policies and procedures
Develop positive working relationships with colleagues and other departments
Carry out routine assurance activities for all teams on company systems and controls and ensure impartiality at all times
Provide feedback from assurance activities to Team Leaders, Department Managers and staff outlining potential improvements, training needs, adherence to policy and procedures, trends and recognising where good performance has been achieved
Provide recommendations to management on where improvements to customer outcomes and experience can be made
Record assurance results for individuals and teams accurately and within SLA's
Ensure records are updated and maintained in accordance within agreed policy and procedures
Continually consider improvements for service and efficiency making suggestions through agreed channels
Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF) and the Consumer DutyExperience required for the position of Quality Assurance Assessor
Two years' work experience in a financial service industry is an advantage, but not essential
Experience in quality assurance.
Enthusiastic, flexible and keen to learn and develop a career in Financial Services
Excellent communication skills both written and verbal are essential
Able to be self-managing in respect of scheduled workload
Passionate about service delivery
Confident self-starter with the ability to build positive relationships
A willingness to study a relevant professional qualificationFor more information regarding the role of Quality Assurance Assessor please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days
Job Type: Permanent, Full Time
Location: Fleet, Hampshire
Category: Accounting/Financial/Insurance
City: Fleet
County: Hampshire
Country: United Kingdom
Salary: £35000/annum benefits
Benefits: benefits
Posts
0 Comments