LPA Specialist Job in LS15, Swillington Common, City and Borough of Leeds. Apply for the latest LS15, Swillington Common, City and Borough of Leeds jobs in Accounting/Financial/Insurance.
LPA Specialist Job in LS15, Swillington Common, City and Borough of Leeds
Job Description
Customer Support Advisor
We accept nothing other than being the best at what we do, and this objective is reinforced by an environment in which colleagues are encouraged to engage, to learn and to flourish.
Salary; £21,000 to £22,000 p.a. + Commission (O.T.E £25,000)
Hours; 37.5 hour per week. Typically, 9‑5:30 pm Monday to Friday.
Full time – permanent.
What your day may look like as a Customer Support Advisor?
* Initiating contact with customers referred to you internally by our Equity Release advisors and/or targeted marketing to deliver product sales that complement our customer demographic.
* As the sole point of contact from beginning to end you will be responsible for supporting your customer in the creation of, administration of and registration of Lasting Power of Attorneys.
* Multi‑Skilled you will have the ability to identify a customer’s broader needs and will be able to successfully introduce alternative products that add additional value for your customer.
* Adherence to best practice standards you will ensure that customers receive the information required accurately and on time at all times.
* High attention to detail and working to high levels of accuracy is a must due to the nature of the products offered.
* This role is a combination of telephony work and administration duties, including but not limited to the creation of documents, checking of documents for errors/missing information, assisting customers resolve issues with documents and registering of legal documents with the relevant parties.
* Other ad‑hoc duties as an LPA Specialist, when required by the business.
What do we require from you as a Customer Support Advisor?
* Experience of working towards and achieving KPI’s.
* Ability to empathise and build rapport with customers.
* Driven and motivated with excellent communication skills.
* Experience in a customer services environment.
* High level of attention to detail with ability to work across a varied workload accurately at all times.
* Strong I.T skills.
* Previous experience within a fast-paced environment.
Benefits of being a Customer Support Advisor;
* 25 days holiday + Bank Holidays and Birthday Day off!
* Cash healthcare plan
* Life assurance
* Gym discounts
* Enhanced maternity and paternity pay
* and more!
INDLOW
Job Type: Permanent, Full Time
Location: LS15, Swillington Common, City and Borough of Leeds
Category: Accounting/Financial/Insurance
City: Swillington Common
County: West Yorkshire
Country: United Kingdom
Salary: £21000 – £22000/annum OTE £25,000
Benefits: OTE £25,000
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