Customer Service Advisor - Fintech Job in M3, Manchester, Greater Manchester

Customer Service Advisor – Fintech Job in M3, Manchester, Greater Manchester. Apply for the latest M3, Manchester, Greater Manchester jobs in Accounting/Financial/Insurance.

Customer Service Advisor – Fintech Job in M3, Manchester, Greater Manchester

Job Description
OATS Recruitment are currently recruiting on behalf of our client – an exciting Fintech startup for Customer Service Staff of all levels.

We are a seeking flexible, motivated, and enthusiastic team members for a full-time role supporting our client's business’ international expansion. Applicants should be diligent, open-minded, and willing to absorb new knowledge.

Role will include, but not be limited to (All Levels)

* Undertaking virtual Face to Face calls with customers on a daily basis

* Assisting customers through the onboarding process, fielding account enquiries and solving technical issues, whilst always ensuring that the customer receives exceptional service

* Explaining products and services to customers in an easy-to-understand manner

* Investigating, escalating and resolving support tickets in a timely fashion

* Communicating effectively with customers through various channels

* Supporting compliance functions to complete KYC/KYB checks on customers, when required

* Updating client information on a regular basis to ensure our client maintains accurate and up to date customer information

* Maintaining accurate records of customer interactions, transactions, comments and complaints.

* Ensuring you know all products inside out, so that you can answer any questions relating to them

* Handling any customer complaints in a professional, calm and helpful manner. Ensuring these customers are provided with appropriate solutions and alternatives in a timely manner and following up to ensure resolution

* Communicating and coordinating with other colleagues and relevant teams in the business

* Following and adhering all company procedures, guidelines and policies at all times

* Undertaking regular training

Level 2;

* Reviewing the screening alerts for Politically Exposed Persons (PEPs), Sanctions and Adverse Media in a timely and diligent manner

* When required, escalating AML/sanctions/PEP alerts (hits) to the Compliance team and liaising with them

* Ability to read and interpret swift messages

Level 3;

* 3+ years’ experience with high-net-worth individuals

* Proven experience of Sanctions monitoring

* Additional languages would be a benefit; Portuguese, Spanish, German, Italian or French are desirable

You need to be comfortable working shifts. This is a global business that services customers internationally, 24/7. This role includes two types of shifts on a rotation basis. Morning shift: 06:00 – 15:00 and Afternoon shift: 14:00 – 23:00. The rota is split in 28-day cycles. Each cycle consists of 20 working days and 8 days off and it always contains only one type of shift. Each cycle always finishes with 5 days off, which we call the rest days. The remaining 3 days off are flexible and can be taken anywhere in the 20 days working period of one cycle. The shifts are set a few months ahead.

There is a salary range based on skill level between £23k and £40k, this is depending at what level the client feels you fit in the cycle. Staff usually start at level 1 or 2 and then eventually are trained into level 3. Please apply now for immediate consideration

Job Type: Permanent, Full Time
Location: M3, Manchester, Greater Manchester
Category: Accounting/Financial/Insurance
City: Manchester
County: Greater Manchester
Country: United Kingdom
Salary: £23000 – £40000/annum
Benefits: