Customer Service Adviser Job in MK14, Great Linford, Milton Keynes. Apply for the latest MK14, Great Linford, Milton Keynes jobs in Accounting/Financial/Insurance.
Customer Service Adviser Job in MK14, Great Linford, Milton Keynes
Job Description
Job Title: Customer Service Adviser.
Basis: Part time Permanent Employed Role.
Location: Office Based in Milton Keynes MK14 6LS.
Target: Minimum of 12 Months experience in telephone based customer service or sales environment.
Rewards: Starting salary of £20,000 (pro-rata) with incremental increases in line with role progression. Performance related bonuses. OTE £25,000.
Role Progression: Opportunities to join our Trainee Mortgage Advisor programme subject to performance and application.
Working Hours: Monday to Friday only, flexible shifts available from 9am-8pm weekly. No weekends required.
Timeline: Immediate interviews with a range of start dates from November 2022.
Connells Group Mortgage Centre (GMC) – part of Connells Group:
With a network of over 1,200 branches nationwide, Connells Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning and auctions.
GMC (part of Connells Group) is dedicated to delivering our Lifetime Mortgage Service to Connells Group existing mortgage customers. We review the mortgages of over 30,000 Lifetime Members each year.
As Customer Service Adviser you will be key in our re-engagement strategy to ensure we contact our members in good time for their mortgage review. This is a telephone based so you will be articulate and engaging. As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused. You will already have good experience in customer service, and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential. Your desire to excel while delivering a first class customer experience is most important of all.
Your career is important to us. We are passionate about training and development to help you realise your full potential. We pride ourselves on the number of colleagues who have developed and progressed with us into many new and varied roles. This particular role represents a fantastic introduction to mortgage and financial series for those with career aspirations in this sector.
Main Purpose of Job:
* Initially, a range of mortgage customer service responsibilities including maintaining and updating detailed and accurate client records
* Re-engaging and preparing our Lifetime clients for their mortgage review appointment with our Mortgage Advisers
* Delivering the highest level of customer service and professionalism to our mortgage customers
* Helping customers with increasingly complex mortgage related enquiries as you develop experience
* Fulfilling all role based learning and development objectives.
Required Knowledge, skills and qualifications:
* Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
* Able to accurately record and assess information in live contact environments.
* You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
* You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.
Benefits:
* Permanent Part Time Role.
* Extensive induction coupled with an ongoing training, support and development program.
* 28 days paid holiday including Bank Holidays.
* A flexible approach to working hours*
* Unrivalled opportunities for progression, promotion and personal development in an expanding business.
* Contributory workplace pension.*
* Generous Staff referral bonus scheme.*
* Death in service cover.*
* Based in modern air conditioned offices in Milton Keynes with free onsite parking.
* 24 Hour Wellbeing Employee Assistance Programme.
(*T&Cs Apply)
If this role sounds of interest please forward your CV by clicking Apply Now, or call Will Howell on 0/1/2/0/6/7/1/6/0/9/4
Job Type: Permanent, Full Time
Location: MK14, Great Linford, Milton Keynes
Category: Accounting/Financial/Insurance
City: Great Linford
County: Buckinghamshire
Country: United Kingdom
Salary: £20000 – £25000/annum
Benefits:
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