Customer Relations Advisor Job in Leighton Buzzard, Central Bedfordshire. Apply for the latest Leighton Buzzard, Central Bedfordshire jobs in Accounting/Financial/Insurance.
Customer Relations Advisor Job in Leighton Buzzard, Central Bedfordshire
Job Description
We are honoured to be working with one of the largest and most successful property services providers in the UK. They are looking to appoint a Customer Relations Advisor to support the mortgage services business. The overall objective is to ensure the customer has received a fair and positive outcome to their enquiry.
Duties and responsibilities of the Customer Relations Advisor:
* As directed by the Senior Customer Relations Adviser thoroughly investigate and correctly resolve regulated mortgage and insurance complaints, in accordance with the current Group standards and the FCA Dispute Resolution Rules (DISP).
* Confidentially and clearly communicate with customers both verbally and in writing, ensuring that the customer has a full understanding of the matter. Ensure that the principles of TCF (Treating Customers Fairly) are embraced in all dealings with customers.
* Contact the relevant Mortgage Consultant and their Sales Manager to initially request their comments in support of a complaint investigation and subsequently provide feedback outlining your conclusions from your investigation and any development areas to reduce the risk of future poor customer outcomes.
* Ensure that accurate records of complaint investigations are maintained on the internal complaints system as well as copies of all documentation and information used in support of your investigation.
The successful Customer Relations Advisor will be:
* Numerate, literate, accurate and detail conscious
* IT literate and familiar with Microsoft Office, primarily word and Excel
* CF or CeMap qualification would be advantageous.
* Excellent communication skills, both written and verbal, and the ability to deal confidently and professionally with internal and external customers
* An ability to work under pressure and to deadlines, as well as having an ability to adopt a flexible approach whilst also maintaining the quality of work throughout
* Able to work effectively as part of a team
* Highly motivated
* Excellent customer service skills
If you have CF or CeMap qualification and are looking to join a successful, national business, this is the opportunity for you! Please get in touch to find out more
Job Type: Permanent, Full Time
Location: Leighton Buzzard, Central Bedfordshire
Category: Accounting/Financial/Insurance
City: Leighton Buzzard
County: Bedfordshire
Country: United Kingdom
Salary: £25000/annum
Benefits:
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