Contact Centre Agent - Customer Service Job in Milton Keynes

Contact Centre Agent – Customer Service Job in Milton Keynes. Apply for the latest Milton Keynes jobs in Accounting/Financial/Insurance.

Contact Centre Agent – Customer Service Job in Milton Keynes

Job Description
Customer Service Agent

**INBOUND – NO SALES**

You must be flexible between 8am-8pm Monday to Sunday.

40 hours per week / 5 x 8-hour shifts

£21,091 per year / £10.14 per hour

Responsibilities of the Customer Service Agent: 
  
– Providing assistance with balance requests, password set up and all general customer requests for information concerning the product 
– Dealing with all complaints in accordance with the internal complaints procedure 
– Logging any resolved complaints or escalating and unresolved complaints 
– Escalating any potential problems and feedback from customers to the management team 
– Resolution of non-technical queries 
 
Skills Required of the Customer Service Agent: 
  
– Previous experience of working in a customer service role 
– Excellent communication skills 
– Be competent using a PC/keyboard 
– Be enthusiastic and flexible with the ability to work as part of a team 

What our client can offer the Customer Service Agent: 
  
– A fantastic benefits package! 
– A competitive salary 
– ongoing training and a fast paced 
– 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days) 
– Peoples Pension scheme 
– Childcare voucher scheme 
– On-site canteen 
– Eye Care Vouchers 
– Medi Cash Plan (On completion of 6 month service) 
  
If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click APPLY NOW.  Alternatively, please send a copy of your CV to (url removed)

INDBKS

Job Type: Permanent, Full Time
Location: Milton Keynes
Category: Accounting/Financial/Insurance
City: Simpson
County: Buckinghamshire
Country: United Kingdom
Salary: £21091/annum
Benefits: