Collections Advisor Job in Manchester, Greater Manchester. Apply for the latest Manchester, Greater Manchester jobs in Accounting/Financial/Insurance.
Collections Advisor Job in Manchester, Greater Manchester
Job Description
Let us tell you a bit about our client…
They are a nimble and ambitious financial services specialist. Backing people to fulfil life's hopes and dreams; delivering the most compelling customer experience.
They are a UK-based financial services specialist that supports our customers across a range of products and services.
They thrive upon saying "yes" to their customers. They respect the ingenuity of entrepreneurs and their startups; they give first-timers a leg-up onto the property ladder; they open up the lending market to many.
This is where you come in. They are on a journey. A journey defined by a destination; to deliver on our purpose.
Feel like being part of…
a team, that helps mortgage customers to overcome problems that have led to their accounts being in arrears. They deal with customers in an efficient and accurate manner via telephone, email and letter correspondence to service residential and early commercial mortgage arrears customers, complying with regulation and internal policy.
The role of Collections Advisor is really important. You will work within the Mortgage Collections Team and be responsible for collecting overdue amounts through effective case handling.
What would your day look like?
To professionally and effectively collect and recover arrears and manage cases in default, whilst adhering to all Collections policies and procedures
Supporting our vulnerable customers and providing an empathic approach to their sensitive and unique situations
Building a trusted relationship with our customers to review options of repayment
Be a team player within both the Collections team and the broader Mortgages team, supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within the business
Assessment and resolution of customer arrears, via telephone/email/letter and where appropriate, provide recommendation on longer-term recovery strategyWhat do we expect of you?
The ability to deliver an excellent customer service through all communication channels e.g. telephone, email, letters
To be able to demonstrate resilience when having challenging conversations
A mortgages background is essential, within collections would be preferred
A good team player with a track record of working within a dynamic team continuously looking for improvement
Experience of working within a regulated, banking or financial services environment is desirableWhat can you expect of us?
A friendly and flexible culture, synonymous with our proposition to our customers.
A growing organisation that defines itself as being nimble, lean and strong.
A drive for continuous improvement, which you will be empowered to get behind from day one.
A communicative, accessible and approachable ExCo.And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.
Still curious?
Join them today and we will make the same promises to you as a colleague, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.
If you're interested but not sure if you have all the criteria listed… have a chat with us. We are open to applications from varied backgrounds.
#backingyoutobringyourbest
We are an equal opportunities employer.
We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position
Job Type: Permanent, Full Time
Location: Manchester, Greater Manchester
Category: Accounting/Financial/Insurance
City: Manchester
County: Greater Manchester
Country: United Kingdom
Salary:
Benefits:
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