Application Support Manager Job in London, Greater London, United Kingdom. Apply for the latest London, Greater London, United Kingdom jobs in Accounting/Financial/Insurance.
Application Support Manager Job in London, Greater London, United Kingdom
Job Description
Join a company that’s taking the RegTech industry by storm!
We are seeking a a tech-savvy, service-focused Application Support Manager on a full-time, permanent basis who loves working in a fast-paced environment and gets a great buzz from delighting customers! In return, you will receive a competitive salary of £40,000 per annum plus benefits.
About us:
Ruleguard is a SaaS application company serving the financial sector compliance market. As a leading firm within the innovative "RegTech" sector we delight in creating cutting edge business software to make it as easy as possible for banks, brokers, and investment firms to comply with the regulations.
The Application Support Manager role:
As an Application Support Manager, you will join a close-knit and friendly Relationship Management Team, passionately ensuring that our clients have an outstanding experience of our software and services.
You will be the cheerful voice of our application support helpdesk, resolving client queries yourself where possible and coordinating more advanced responses from friendly and collaborative colleagues.
Benefits we offer:
25 days of annual leave increasing by 1 day each year up to 30 days
Employer pension scheme
Private Health Insurance
Medical Cash Plan
Income Protection
Life Assurance
Gym/fitness benefits
Flexible working
Home workspace equipment allowance
Wellbeing and social events
Responsibilities of our Application Support Manager include:
Being the first responder to incoming helpdesk queries • Building great relationships with our application users
Becoming a power-user in all areas of our software to effectively advise our users
Delighting customers with the speed and effectiveness of helpdesk responses
Always presenting a cheerful and helpful helpdesk persona
Excellent email, phone, and video manner
Dealing with application usage queries
Conducting customer training
Creating customer help documentation & user guides
Creating customer help video tutorials
Routing and coordinating more advanced responses to customer queries
Working with Product, Technical and Sales Teams for a joined-up service
What we are looking for in our Application Support Manager:
Your Knowledge & Experience:
A strong track record of 3+ years working in support for an enterprise software platform
Broad general knowledge of software and business systems
Knowledge of customer service practices
Experience with helpdesk management tools
Ability to explain technical concepts to less technical people
Ability to train customers in use of a software product by demonstration
Production of high-quality written materials
Experience with enterprise SaaS products (preferred)
Understanding of the risk/compliance sector (preferred)
Your Skills & Abilities:
Technical aptitude and the ability to rapidly learn new software
Freshdesk helpdesk software, or similar
Dropbox for Business administration, or similar
Power user of Word and PowerPoint
Video / screen recorder tools, such as Loom
Excellent written and verbal communication skills
Creative problem solving
Time management
Personal organisation
Excellent customer service and communication skills
Fluent written and spoken English
If you are looking for a new challenge, please click apply now to be considered as our Application Support Manager – we’d love to hear from you
Job Type: Permanent, Full Time
Location: London, Greater London, United Kingdom
Category: Accounting/Financial/Insurance
City: Cheap
County: City and County of the City of London
Country: United Kingdom
Salary: £40000/annum
Benefits:
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