Technical Support Specialist Job in Cirencester, Gloucestershire. Apply for the latest Cirencester, Gloucestershire jobs in Accounting/Financial/Insurance.
Technical Support Specialist Job in Cirencester, Gloucestershire
Job Description
The purpose of this role is to provide outstanding technical support to users throughout our community. Often the first port of call, the Technology Support team field a range of enquiries from users who either cannot work at all or have reoccurring problems that require longer term assistance. On occasion there may also be a project focused requirement where location support may be necessary.
What you’ll be doing:
· Resolving technical tickets to agreed SLA
· Working in Tech Stop dealing with user’s issues face to face to provide a great customer experience
· Dealing with complex tickets, recreating the problem, finding a solution, and testing the outcome
· Coaching and training junior team members
· Liaising with other Technology teams and users to find solutions
· Investigation into root cause of issues and working towards a fix forever
· Creating knowledgebase articles for the team and Service Desk
· Managing users’ escalations and VIP tickets
Who we’re looking for:
· Experience of providing user technical support in a Windows 10 IT environment
· Good understanding of systems and processes to provide support with increased permissions
· Strong interpersonal skills are required to maintain and build the relationship between the support function and the end user
· Sound knowledge of Microsoft Office 365 and components
· Good understanding of Operating Systems, Mobile devices, and Peripherals
· Technically experienced with an understanding of the operational infrastructure
· Knowledge of networking and security practices including anti-virus
Job Type: Permanent, Full Time
Location: Cirencester, Gloucestershire
Category: Accounting/Financial/Insurance
City: Cirencester
County: Gloucestershire
Country: United Kingdom
Salary: £28000 – £30000/annum
Benefits:
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