Quality Assurance Team Leader Job in Fleet, Hampshire

Quality Assurance Team Leader Job in Fleet, Hampshire. Apply for the latest Fleet, Hampshire jobs in Accounting/Financial/Insurance.

Quality Assurance Team Leader Job in Fleet, Hampshire

Job Description
Job Title: Quality Assurance Team Leader

Location: Fleet with some flexibility to work from home 2 days a week once probation is passed

Salary: Up to £45,000

Hours: 35-hour week, Monday to Friday, 9am to 5.00pm

Benefits:

11% non-contributory pension
Private healthcare
Life assurance x4
25 days holiday
75% income protection
Discretionary bonus
Lots of staff perks and incentivesAbout the role of Quality Assurance Team Leader

We have a superb opportunity for a Quality Assurance Team Leader, with an established, successful, and growing specialist lender. We are looking for an individual who can identify opportunities to make improvements that can be made on an individual, departmental, and business level. The ideal candidate will ideally have mortgage sector exposure or background in IT or finance. Proven people management experience with the ability to share best practice and identify areas of improvement is essential.

Responsibilities for the position of Quality Assurance Team Leader

Deputise for the Compliance Manager as and when required
Responsible for delivery against the Quality Assurance Framework and keeping it up to date and in line with company expectations
Provide quality assurance for the business with a particular focus on specialised activities within IT and always ensure impartiality
Provide feedback on risks, controls, and issues within the business
Responsible for the development of the Quality Assurance Assessors HRJob DescriptionsLegal & ComplianceQuality Assurance Lead
Provide routine feedback from assurance activities to Team Leaders, Department Managers and staff outlining potential improvements, training needs, adherence to policy and procedures, trends and recognising where good performance has been achieved
Provide recommendations to management on where improvements can be made
Record assurance results for individuals and teams accurately and within SLA's
Ensure the assurance results delivered by the Quality Assurance Assessor are accurate, appropriate, and delivered within required SLA's
Ensure records are updated and maintained in accordance with agreed policy and procedures
Work to agreed objectives, service standards and deliverables whilst adhering to company and departmental policies and procedures
Be a passionate advocate for improvement and change within the businessExperience required for the position of Quality Assurance Team Leader

Proven track record of leading people
Technical background
Enthusiastic, flexible, and keen to learn and develop a career in Financial Services
Experienced in an IT and/or finance environment and be able to share best practice and identify areas for improvements
Good understanding of IT systems and controls
Excellent communication skills both written and verbal are essential
Able to be self-managing in respect of scheduled workload
Passionate about service delivery
Confident self-starter with the ability to build positive relationships
Work experience in a financial service industry is an advantage, but not essential
A willingness to study a relevant professional qualificationFor more information regarding the role of Quality Assurance Team Leader please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Job Type: Permanent, Full Time
Location: Fleet, Hampshire
Category: Accounting/Financial/Insurance
City: Fleet
County: Hampshire
Country: United Kingdom
Salary: £45000/annum benefits
Benefits: benefits