Customer Service Administrator Job in Guildford, Surrey

Customer Service Administrator Job in Guildford, Surrey. Apply for the latest Guildford, Surrey jobs in Accounting/Financial/Insurance.

Customer Service Administrator Job in Guildford, Surrey

Job Description
Salary Guide: £22 – 24,000 Per annum + Benefits

Location: Guildford, Surrey (central)

We're looking for a talented Customer Service Administrator to work for our client.

They want to recruit someone with demonstrable experience of dealing with customers via telephone or email.

If that's you then you could be exactly what they're looking for.

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The Role:

Reporting to the Customer Service Manager and based in the company's Guildford office, as the Customer Service Administrator you will be primarily responsible for the ongoing administration and servicing of existing customers policies.

In the job you'll be tasked with the following:

Taking incoming enquiries
Dealing with customers requests in a polite and efficient manner
Maintaining customers records accurately and securelyThe standard working hours for this position are 9:00 – 17:30.

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The Candidate:

The ideal candidate for this Customer Service Administrator role will have relevant experience of dealing with customers via telephone or email.

You'll also need experience of complaints handling and the financial services industry (not essential).

In addition, you'll need the following:

A GCSE in maths and English at level C or above
The ability to work under pressure
The ability to gather and analyse information from customersThe ideal person for the role will be the following:

A good negotiator
Friendly and professional
Someone who acts with initiative and urgencyDoes that sound like you? If so, we'd love to see your CV.

This position could be right for you if you want to work as any of the following: Customer Sales Assistant, After Sales Administrator or as a Customer Support Agent or similar customer services role.

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The Company:

They are a digital Insurance Broker, and as a business they've been around since 2008.

They're a great company to work for. People join them for many reasons, such as they:

Have strong employee loyalty, leading to low staff turnover
Are know from developing future leaders from within the business and offer unrivalled professional development opportunities outside the immediate operational business area
Believe in a clear work life balance, operating an output focussed culture—-

Interested? If you think you're right for this Customer Service Administrator role, then click the 'Apply Now' button, send us your CV and we'll get in touch around next steps

Job Type: Permanent, Full Time
Location: Guildford, Surrey
Category: Accounting/Financial/Insurance
City: Guildford
County: Surrey
Country: United Kingdom
Salary: £22000 – £24000/annum
Benefits: