Collections Advisor Lloyds Banking Group Job in EH12, Davidsons Mains, City of Edinburgh. Apply for the latest EH12, Davidsons Mains, City of Edinburgh jobs in Accounting/Financial/Insurance.
Collections Advisor Lloyds Banking Group Job in EH12, Davidsons Mains, City of Edinburgh
Job Description
We are recruiting for inbound collections advisors for one of our key accounts – Lloyds Banking Group – at our central Edinburgh Call Centre.
Full-time – permanent role, 35 hours per week
Location – MUST be local to Edinburgh (EH129DS) or be able to reliably commute to site.
Salary – £11,80 per hour
Opening hours – 8am until 8pm Monday to Sunday! Please ensure you are fully flexible between these times. We need to be there when our customers need us, and so full flexibility is essential within these hours.
Benefits – Health Shield Medical Cash Plan, Local Gym Discounts, Fortnightly Pay, Employee Discounts with well-known retailers, City Centre Location.
The detail:
You’ll be right at the forefront in helping people with their finance account queries so we’re looking for someone with a strong service ethic and a passion for people.
We’re looking for a can do attitude and a desire to learn and grow. People development is important at Firstsource and starts as soon as you join us.
No prior call centre experience? No problem, we have an excellent training and induction programme designed so that you’ll hit the ground running!
What will you do?
* Arranging collection of the debt through telephone (predominantly inbound), email and online services
* Establishing the consumer’s ability to pay
* Contacting consumers to put in place tailored solutions to enable them to address their debt situation bearing in mind their financial well-being· Handling general file queries
* Sending out financial statements, evidence and response packs
* Working with vulnerable consumers in line with the firm’s policies and procedures
* Negotiating re-payments and settlements.
The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy
Requirements
The ideal candidate will possess the following:
* Contact Centre experience (or similar environment)
* Mathematics and English to a satisfactory level
* Basic competency in Microsoft Outlook, Word and Excel
* Collections experience in a consumer environment (desirable)
* Knowledge of Anti-Money Laundering (desirable)
In addition to a competitive salary, we also offer a great working environment in which you can flourish – right from day 1!
On top of this we also offer:
* A competitive starting salary of £21,500!
* Refer a Friend scheme – earn up to £1000 for each successful referral (qualifying probation period applies)
* Company pension
* 21 days’ holiday – increasing 1 day per year of service up to 25 (plus 8 days’ bank holiday allowance)
* Health Shield Healthcare plan. This includes cashback on lots of day to day medical expenses such as prescriptions, dental care, eye care, and physiotherapy; alongside specialist consultations, hospital benefits, and an Employee Assistance Programme too.
* Overtime and bonus incentives
* Remote working potential
* A perks and discounts scheme
* Learning and development opportunities to help you progress in your career
Job Type: Permanent, Full Time
Location: EH12, Davidsons Mains, City of Edinburgh
Category: Accounting/Financial/Insurance
City: Cramond Bridge
County: City of Edinburgh
Country: United Kingdom
Salary: £21500/annum
Benefits:
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