Motor Injury Claims Job in TN9, Tonbridge, Kent

Motor Injury Claims Job in TN9, Tonbridge, Kent. Apply for the latest TN9, Tonbridge, Kent jobs in Accounting/Financial/Insurance.

Motor Injury Claims Job in TN9, Tonbridge, Kent

Job Description
03100 Motor injury claims Tonbridge £20,000 – £26,000 pa

Do you have liability experience?

Do you have credit hire experience?

Do you have motor claims experience?

Job Title: Motor Injury Claims

Location: Tonbridge Kent

Postcode: TN9 1PP

Type: Full Time Permanent office based

Salary £20,000 – £26,832 pa

Providing claims handling and claims settlement practices for a portfolio of motor injury claims, managing closely to the fulfilment of each claim. Contributing to development of the Motor department, you’ll be assessing indemnity and investigating liability and quantum on our technical motor claims, ensuring that each claim is dealt with thoroughly so as to limit indemnity spend on litigated and non-litigated cases.

We’ll need you to be able to:

Operates as an integral member of the team, providing encouragement to colleagues

Providing quality customer service, including managing a portfolio, answering customer enquiries, and effectively handling customer complaints

Negotiating settlement of third-party claims

Proactively managing a caseload ensuring that correspondence and tasks are dealt within the SLA’s

Improve customer claims experience by identifying process / control gaps in legal defence panel performance and agreeing relevant actions.

Building strong working relationships with suppliers

Be self-motivated to work independently, managing your time and prioritising your workload appropriately

Maintain resilience and composure to remain positive under pressure and in changing circumstances

Demonstrate a desire to take ownership of your work and maintain excellent attention to detail

Constantly seek and communicate improvements in business processes

Undertake any individual or team task in line with the company values

Maintaining a high degree of technical knowledge and to keep abreast of market and legal updates

Constantly seek and communicate improvements in how we deliver excellent customer service.

We’re Looking for:

Skills required

Good spoken and written communication skills.

Accuracy and attention to detail.

Ability to take an increased ownership and responsibility when necessary.

PC literate with great administrative skills.

Excellent organisation and time management skills.

Work individually and proactively, as well as part of a team.

Drive / motivation

Helpfulness and strong customer service

Motivated by teamwork

Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.

Positive and self-confident approach when dealing with our customers.

Confidence & a professional attitude

Team Player.

Positive approach.

High energy levels.

Experience / knowledge

Ideally minimum 12 months’ experience working in the Liability, Credit Hire or PI team for an insurer or motor claims handler

Good spoken and written communication skills

Thorough understanding of:

Road Traffic Act

Subrogation

Indemnity

Liability

Complaints Process

Data Protection Act

Principles of Insurance

Qualifications

Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English

Job Type: Permanent, Full Time
Location: TN9, Tonbridge, Kent
Category: Accounting/Financial/Insurance
City: Tonbridge
County: Kent
Country: United Kingdom
Salary: £20000 – £26000/annum
Benefits: