Insurance Customer Service Account Handler Job in LL19, Prestatyn, Denbighshire. Apply for the latest LL19, Prestatyn, Denbighshire jobs in Accounting/Financial/Insurance.
Insurance Customer Service Account Handler Job in LL19, Prestatyn, Denbighshire
Job Description
Insurance Account Handler or Trainee Insurance Account Handler
Are you passionate about delivering exceptional customer service over the phone? If so, our friendly team at Townsend Insurance Brokers want to hear from you!
Our Company
Townsend Insurance Brokers is firmly established within the Prestatyn community, having served private and commercial clients for several decades. We’re a family business, with a close-knit team of four colleagues working from the offices based on the high street. We truly pride ourselves on being a vibrant community brokerage offering outstanding customer service, and we place clients at the heart of everything we do.
We’re also part of the wider Deva Risk Group (incorporating Daulby Read Insurance Brokers), which means we have access to support and a wide range of products and services to help enhance our offering to clients and to our colleagues. This includes training and career development opportunities.
The Role – Insurance Account Handler
As an Insurance Account Handler, you’ll be responsible for providing outstanding levels of customer service to a wide and diverse range of clients, consisting mostly of private clients and some smaller commercial clients. With full training provided where needed, your duties will include:
* Building rapport with customers and delivering a helpful and professional service
* Liaising between clients and insurers
* Handling inbound calls for insurance quotation requests and policy alterations
* Managing the renewal cycle of all clients
* Following up email, web and postal enquiries by telephone to provide quotations and convert to new business
Our Requirements – Insurance Account Handler
* Ability and passion to deliver exceptional customer service over the phone, with a confident manner
* Ability to work well as part of a small team as well as on own initiative
* Accurate and timely data entry skills
Although not essential, experience gained in a similar insurance role would be highly advantageous.
The Package
* Competitive salary, negotiable with the level dependent on experience and qualifications
* Bonus scheme based on individual and company performance
* Permanent contract, working Monday to Friday 9am to 5pm from our offices in Prestatyn
* Career development opportunities, with full training and support
* Enhanced pension scheme
* A minimum of 25 days annual leave plus bank holidays, potentially negotiable depending on current experience
All applications for this Insurance Account Handler role are to be submitted online, and strictly no agency calls or agency CV submissions
Job Type: Permanent, Full Time
Location: LL19, Prestatyn, Denbighshire
Category: Accounting/Financial/Insurance
City: Prestatyn
County: Clwyd
Country: United Kingdom
Salary:
Benefits:
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