Head of Collections Job in G1, Glasgow, Glasgow City. Apply for the latest G1, Glasgow, Glasgow City jobs in Accounting/Financial/Insurance.
Head of Collections Job in G1, Glasgow, Glasgow City
Job Description
I'm currently looking for a Head of Collections to join a collections operation in Glasgow.
You will need to have strong experience in Driving, Mentoring, Coaching and Developing a Collections Contact Centre Operation. You will also need to be a real strategic Leader of people, a good team player.
The role:
* Motivate and inspire direct reports to lead collections teams to success conducting regular coaching and mentoring session to ensure the highest level of performance.
* Lead and become a cultural advocate for initiatives to increase employee engagement.
* Work closely with HR on all aspects of people management including absence management and attrition.
* Compliance management with FCA legislations for Customers/Borrowers in Financial Difficulties, support where required.
* Carry out performance management and disciplinary meetings where appropriate.
* Effectively drive high performing inbound sales teams in a contact centre operation.
* Analyse, interpret and report on all Collections and Customer Service operational performance.
* Develop and implement calling and staffing plans including predictive dialler strategies (inbound and Outbound).
* Liaise with key internal, external stakeholders and clients to mitigate against impact of issues outside of business as usual.
Required:
* Resolve and drive measures to reduce complex or contentious/complaint issues, acting as the escalation point your teams.
* Experience managing in a contact centre collections environment
* Ideally inbound & outbound management experience
* Strong people skills
Job Type: Permanent, Full Time
Location: G1, Glasgow, Glasgow City
Category: Accounting/Financial/Insurance
City: Glasgow
County: City of Glasgow
Country: United Kingdom
Salary: £40000 – £45000/annum
Benefits:
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