Head of Client Services / Head of Operations Job in Darwen, Blackburn with Darwen. Apply for the latest Darwen, Blackburn with Darwen jobs in Accounting/Financial/Insurance.
Head of Client Services / Head of Operations Job in Darwen, Blackburn with Darwen
Job Description
Head of Client Services / Head of Operations
Location : Darwen
Salary £45,000 – £50,000
My client who are based in Darwen are looking for an experienced Manager to join their team. We are looking for candidates who have got experience in managing a team of managers by supporting and developing them. The role of the Head of Department is to successfully lead the Client Services Department by delivering clearly defined objectives in order to contribute to the companys strategic plans & profitability. They should focus on improvement opportunities creating visible and efficient processes for the end to end customer journey. The Head of Department will work jointly with the Sales Leadership Team to manage and control changes introduced by the business to adapt to growth opportunities & align these to our operational activities. The Head of Client Services needs to ensure the smooth running of the department & that all tools required by the team are available to ensure business continuity.
Duties
To ensure that the client services team are adhering to all processes and Service standards assigned to them.
To maintain, develop and implement change to our in-house computer system (Organise IT) in line with process improvements and ensures it completion and accuracy of data.
To ensure spot checks performances each are month in line with Service standards.
To deal with HR and or performance issues that arise within your team.
To be responsible for monthly 121s, midyear and annual reviews with direct reports.
To monitor and maximise the performance of your direct reports.
To be responsible for signing off annual leave ensuring there is adequate cover for the existing team.
To be responsible for managing absence and dealing with as appropriate.
Maintain own self development and where possible attend staff training arranged by Sales/Administration Team & recognise the need for training within own team.
Effective management of leavers within team.
Co-ordinate the team on any non-portfolio work streams.
Be prepared to work outside contracted hours if workloads and business requirements necessitate.
Undertake any additional work as and when required.
Attend internal and external meetings with Insurers and product training as required.
Attend meetings as and when required by the business.
Receiving complaints and escalating as appropriate.
Manage workloads including delegation of work to direct reports and their teams.
Provide technical support & guidance for team members.
Be an escalation point for the team and be on hand to support with client queries at all times.
Project management responsibilities as required.
Be responsible for process mapping, work flows & process improvement.
General Responsibilities
To assist team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
To undertake training in line with agreed objectives. Keep up to date with product and technical developments as required in this role.
To pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change
Job Type: Permanent, Full Time
Location: Darwen, Blackburn with Darwen
Category: Accounting/Financial/Insurance
City: Darwen
County: Lancashire
Country: United Kingdom
Salary: £45000 – £50000/annum
Benefits:
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