Customer Service & Operations Analyst Job in Edinburgh

Customer Service & Operations Analyst Job in Edinburgh. Apply for the latest Edinburgh jobs in Accounting/Financial/Insurance.

Customer Service & Operations Analyst Job in Edinburgh

Job Description
Full Job Description

This Role is within the NatWest Group – through AMS.

This role is based in Edinburgh and as such all normal working days must be carried out in the office.

Working hours: Monday to Friday 9AM-5PM

Salary £11.42 Hourly

35 hours weekly

Join us as a Customer Service & Operations Analyst

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You'll be actively participating in initiatives to improve customer service, processes and procedures
You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced roleWhat you'll do

In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You'll also be:

Taking calls around arrears in mortgage accounts
Aiding customers in Financial difficulty
Keeping accurate records of day to day operations, logging incidents and identifying trends
Maintaining a focus on improving our customer service and experiencesThe skills you'll need

To be successful in this role, you'll need to have excellent customer service skills, along with good attention to detail. You'll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout as well as showing empathy.

You'll also need:

Experience of working in a call centre environment
Great communication skills
Confidence in problem solvingIf you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you're eligible under the Disability Confident Scheme please contact us and we'll do everything we can to help.

Job Type: Fixed term contract
Contract length: 5 months

Salary: £11.42 per hour

Schedule:

Monday to FridayAbility to commute/relocate:

Edinburgh, EH12 1HQ: reliably commute or plan to relocate before starting work (required)Experience:

customer service: 1 year (preferred)
Call Centre: 1 year (preferred)

Job Type: Contract, Full Time
Location: Edinburgh
Category: Accounting/Financial/Insurance
City: Cramond Bridge
County: City of Edinburgh
Country: United Kingdom
Salary: £11.42/hour
Benefits: