Customer Service Officer Job in Liverpool, Merseyside

Customer Service Officer Job in Liverpool, Merseyside. Apply for the latest Liverpool, Merseyside jobs in Accounting/Financial/Insurance.

Customer Service Officer Job in Liverpool, Merseyside

Job Description
Deliver world-class customer service for a leading global bank.

Customer Service Advisor

£11.42 per hour uplift for unsociable hours + Excellent Benefits

(Temporary ongoing role with the potential of permanent employment)

If you are passionate about Customer Service and would like an opportunity to work for one of the largest banks in the world, then we would love to hear from you.

Working as part of our clients Customer Service team, you will be the first point of support for our personal banking customers in one of our telephony banking teams.

In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions or helping our customers. ​

As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers a fantastic training programme that will require your full attendance throughout 6/7 weeks. during training you will be required to work Monday – Friday 09:00 – 17.00pm

You will then be required to work 5 days, shift pattern rotational between Monday to Sunday 7am to 9pm, working Sat or Sunday with rota day off in the week and 1 full weekend off in 4. You will be required to work from office until fully signed off then hybrid working

We offer a fantastic starting salary of £11.42ph, 33 days holiday pro-rata,

7am – 8am uplift and 8pm – 9pm uplift £12.56ph,

Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two year's referencing

Manpower will support your learning and development through – MyPath, our exclusive upskilling and development programme that you can opt into as an actively assigned Manpower associate, this will provide you with access to 1000's of courses and a range of exclusive discounts across over 100 high street brands.

Manpower is acting as an employment agency in relation to this vacancy. Manpower Group UK is an equal opportunities employer

Job Type: Temporary, Full Time
Location: Liverpool, Merseyside
Category: Accounting/Financial/Insurance
City: Mossley Hill
County: Merseyside
Country: United Kingdom
Salary: £11.42/hour
Benefits: