Customer Service Job in Leeds, West Yorkshire

Customer Service Job in Leeds, West Yorkshire. Apply for the latest Leeds, West Yorkshire jobs in Accounting/Financial/Insurance.

Customer Service Job in Leeds, West Yorkshire

Job Description
Do you want to join a Global organisation and train towards a Financial Qualification recognised in over 50 countries?

We're looking for someone who has a proven track record of providing customer service in an FCA regulated environment. If this is you, apply now for an immediate interview!

Our client, based in a gorgeous Leeds City Centre office, is experiencing a period of sustained growth in their Customer Service team. They invest heavily in their people, providing World-Class Training, Career Progression and brilliant Benefits!

What's In It For You?

– Salary from £21,000
– Hybrid Working once initial training is completed
– No Evening or Weekend Work
– Internationally Recognised Qualification
– 23 Days Annual Leave PLUS Bank Holidays
– Bright, modern and spacious office, located right by Leeds train station
– Discounted Gym Membership
– Discounted Health Insurance
– Employee Assistance Programme
– Opportunity to take part in Charitable Activities

The purpose of the role is to connect customers with their assets – safely, securely and responsibly. You'll be a great fit if you're Client Focused, Adaptive and a Team-Player.

What Will You Be Doing?

– Respond to inbound telephone calls from customers and their representatives.
– Perform ID & Verification checks in line with GDPR regulations & internal procedures.
– Develop and demonstrate expert knowledge of the products & procedures.
– Escalate queries and complaints to relevant teams.
– Use internal systems to effectively respond to queries.
– Identify opportunities for process improvements.

Who Are We Looking For?

You'll be an ideal candidate if you:

– Demonstrate strong Communication Skills
– Are Customer-Focused and have a desire to Resolve Queries
– Like to Solve Problems
– Have great Attention to Detail
– Are able to learn Complex Information and relay this to Customers
– Have Customer Service/Call Centre experience
– Have worked in a Financial Services role (preferred)
– Are able to proficiently use the Microsoft Office package, including Word and Outlook

If you like the sound of this role, please apply for an immediate interview!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Type: Permanent, Full Time
Location: Leeds, West Yorkshire
Category: Accounting/Financial/Insurance
City: Leeds
County: West Yorkshire
Country: United Kingdom
Salary: £21000 – £23000/annum
Benefits: