Customer Service Associate Job in Edinburgh

Customer Service Associate Job in Edinburgh. Apply for the latest Edinburgh jobs in Accounting/Financial/Insurance.

Customer Service Associate Job in Edinburgh

Job Description
Join our client as Customer Service Associate based in Edinburgh.

Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.

Job description – the role

Key Responsibilities:

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified

Shift patterns:

The first 4 weeks will be the training period – 9am-5pm, Mon to Fri
After training, shifts between Monday – Sunday, hours between 8am-8pm, will work 5 days out of 7
35 hours per weekCandidate Profile: Key accountabilities, skills & experience

Key skills needed:

Confident with excel and a variety of systems
Passionate
Committed and target driven
Good communication skills
Customer service experienceAdditional information:

Opportunity to go permanent
Remote opportunities once passed probationNext steps

If interested please apply below. You will be prompted to complete an assessment and short video interview

Job Type: Contract, Full Time
Location: Edinburgh
Category: Accounting/Financial/Insurance
City: Cramond Bridge
County: City of Edinburgh
Country: United Kingdom
Salary: £12.32/hour
Benefits: