Customer Service Advisor Job in Sheffield, South Yorkshire

Customer Service Advisor Job in Sheffield, South Yorkshire. Apply for the latest Sheffield, South Yorkshire jobs in Accounting/Financial/Insurance.

Customer Service Advisor Job in Sheffield, South Yorkshire

Job Description
Join our community.

We are currently recruiting Customer Service colleagues for a Full-Time position (35 hours) with a starting Salary Package of £22,303, this is made up of a base salary £20,603, up to £1,200 discretionary performance related bonus opportunity, plus £500 flexible benefits allowance. This also offers the attractive option of Hybrid working, combining both remote and office based work in Sheffield.

As a Customer Service Adviser within our Financial Support team, you'll be there for our customers in the moments that matter. If you're a great listener and love connecting with people, this could be the role for you.

You'll be part of a close-knit Customer Service Adviser team at the heart of giving our customers a fantastic and memorable experience.

A Customer Service Adviser will provide an experience that is second to none. This service is essential in helping customers during financially difficult times

The difference you'll make.

Delivering an outstanding service to our customers on every call and helping as many customers as you can.

Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements

Helping to keep our customers and the bank safe

Solving problems and escalating issues when necessary

Sharing best practice with colleagues, utilising our internal procedures – I Exchange and Communities to share opportunities to improve, and escalating where barriers need to be removed

Delivering on customer requests, following our processes to safely complete key updates

What you'll bring.

Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society

An ability to build strong relationships and influence colleagues at all levels

It would also be nice for you to have.

The confidence to share ideas and embrace new ways of working and a desire to learn new skills

Strong decision making and the confidence to speak up

Excellent communication, empathy and listening skills

Strong teamwork with a high level of motivation

What else you need to know.

The working hours are currently between 8am-6pm Monday-Friday and 9am-5pm Saturdays, you will work on rotation, 5 days across Mon to Sat.

This is a hybrid working Customer Service Adviser role within our Financial Support Centre of Excellence. When in the office, you'll be working close to the busy shopping centre of Meadowhall, with lots of local eateries in surrounding areas. We also have car parking facilities which are on a first come first served basis.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

Plus a £500 annual cash allowance to spend on our great range of benefits.

Eligible for a discretionary performance-related annual bonus.

Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Share in Santander's success by investing in our share plans

Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose – to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework – to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call (phone number removed).

Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community

Job Type: Permanent, Full Time
Location: Sheffield, South Yorkshire
Category: Accounting/Financial/Insurance
City: Meadowhall
County: South Yorkshire
Country: United Kingdom
Salary: £20603 – £22303/annum
Benefits: