Complaints Officer Job in Bradford, West Yorkshire

Complaints Officer Job in Bradford, West Yorkshire. Apply for the latest Bradford, West Yorkshire jobs in Accounting/Financial/Insurance.

Complaints Officer Job in Bradford, West Yorkshire

Job Description
Established in 1992, Moneybarn is the UK’s leading lender of vehicle finance for the non-prime market. As part of the Provident Financial Group we have a firm focus on lending responsibly and providing finance to thousands of people each month to better their lives on the road.

We understand that a reliable car, van or motorbike is more than just a vehicle and we have a passion for getting our customers where they want to be. It’s this approach that has won us multiple awards, which most recently includes, ‘Non-Prime Lender of the Year’ at the Motor Finance Europe Awards 2020, Feefo’s Platinum Trusted Service Award 2020, and ‘Best Brand’ at the Lending Awards 2020.

We’re also incredibly proud to have won the Company Culture Lotus Award for three consecutive years. Our Executive Team are constantly improving the way we look after our people and have created an environment where everyone feels valued and can be themselves. So why not apply to join Team Moneybarn today?

What's the Opportunity?

As the Complaints Officer you will be working as part of a Complaints Team to manage customer complaints and to assist in maintaining procedures that are FCA compliant.

Key responsibilities of Complaints Handler:

* Respond to and seek to effectively resolve customer complaints that are escalated from other parts of the business, in line with the company’s complaints procedures taking into account relevant regulation and legislation within strict deadlines dictated by the Financial Conduct Authority (FCA)

* Use of various mediums to investigate and gather information in relation to the specific complaints

* Provide information to Team Leaders and Complaints Manager to create and maintain management reports to the Executive Management team and provide feedback on existing and emerging trends

* Liaise with internal departments and suppliers, brokers, mechanical engineers etc. to obtain information to investigate a complaint thoroughly

* Compose final response letters to Complainants, outlining the details of the investigation and providing a clear and concise conclusion to include any offers made to address redress, compensation and GOGW

Hours are 37.5 per week with a flexible approach. The Complaints Team are open 8am-8pm Monday-Thursday. Friday 8am-6pm and Saturday 9am-5:30pm.

Saturdays will be required to work on a rotational basis.

What will it take to be a successful Complaints Handler:

* An understanding of the legislation that governs the business and being able to see how that impacts on the business

* Demonstrable experience of Complaints RCA & Resolution

* Excellent English skills with strong letter writing skills

* Confident, and if necessary, authoritative on the phone

* Excellent time management skills

* Able to liaise at all levels with other departments and outside agencies

* Ability to take responsibility for the “tidy up” procedures on complaint closure

Why Moneybarn?

We understand that a reliable car, van, or motorbike is more than just a vehicle. We have a passion for getting our customers where they want to be. It’s this approach that has won us multiple awards, which most recently includes, Sub-Prime Lender of the Year’ and ‘Independent Finance Provider of the Year’ at the Motor Finance Europe Awards 2021, ‘Specialist Lender of the Year’ and ‘Vehicle Finance Provider of the Year’ at the National Credit Awards 2021, and the Feefo Platinum Award 2021.

We’re passionate about our colleagues and invest in professional development, offer flexible working, and provide a variety of tools to support wellbeing. Our colleague forums run regularly which allows everyone to have their say in an environment that offers no judgement. We’re also incredibly proud to have won the Company Culture Lotus Award for several years running.

Our Executive Team are constantly improving the way we look after our people and have created an environment where everyone feels valued and can be themselves.

Moneybarn benefits:

* Competitive salary £25,000

* Flexible/hybrid working considered

* Discretionary annual bonus

* Private medical insurance [delete if not appropriate for level]

* Up to 30 days holiday in addition to bank holidays

* Pension scheme with matched contributions up to 5%

* Colleague Perks at Work discount platform

* Onsite Gym

* Season Ticket Loan

* Opportunity to grow, develop and learn

* 1 paid day to ‘give back’ to local communities or chosen charity

* Enhanced maternity, paternity and adoption pay scheme

We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.

We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

So why not apply to join Team Moneybarn today?

Job Type: Permanent, Full Time
Location: Bradford, West Yorkshire
Category: Accounting/Financial/Insurance
City: Bradford
County: West Yorkshire
Country: United Kingdom
Salary: £25000/annum
Benefits: