Complaints Handler Job in Wirral, Metropolitan Borough of Wirral

Complaints Handler Job in Wirral, Metropolitan Borough of Wirral. Apply for the latest Wirral, Metropolitan Borough of Wirral jobs in Accounting/Financial/Insurance.

Complaints Handler Job in Wirral, Metropolitan Borough of Wirral

Job Description
What’s in it for you!
• Salary DOE plus Yearly Pay Reviews
• Office based with the ability to work from home 2 days per week once training completed
• Great Company Pension and other benefits
• Hours will be 9-5, Monday-Friday.

Why we’d work there!
• Great Culture
• Extensive Benefits Package
• Great induction and training process
• Employer invested in your development

What you’ll do
• Keep up to date with regulatory complaints handling principles
• Making sure that all complaints are fully and accurately logged and updated on the complaints management system
• Making sure that the nature of the complaint is fully investigated and responded to as per FCA principle.
• Understanding and responding positively to any objections customers may have and ensure Treating Customers Fairly is embedded in our culture.
• Building and maintaining strong working relationships with other parts of the business to support the delivery of fair outcomes.
• Identifying areas for process, policy and service improvements
• Liaising with Regulatory bodies and Insurers

Experience you need
• Knowledge of regulatory requirements with respect to complaint handling in a regulated industry.
• FCA or Financial Ombudsman Service complaints exposure or similar. (Desirable but not essential)
• A passion for excellent customer service and treating customers fairly
• Good problem solving and decision making skills
• High level of accuracy and attention to detail
• The ability to manage your own workload and prioritise accordingly
• A Positive “can do” attitude, self-motivated and organised
• Strong interpersonal skills to deal with challenging issues and provide the right outcome for the customer and the business
• Excellent verbal, listening and written communication skills

How you apply!
Email your CV

Not for me, for a friend!
If you refer a friend, once they complete their first 8 weeks of work, contact us for a £75 Amazon Vouchers

Job Type: Permanent, Full Time
Location: Wirral, Metropolitan Borough of Wirral
Category: Accounting/Financial/Insurance
City: Wirral
County: Merseyside
Country: United Kingdom
Salary:
Benefits: