Collections Advisor Job in Cardiff

Collections Advisor Job in Cardiff. Apply for the latest Cardiff jobs in Accounting/Financial/Insurance.

Collections Advisor Job in Cardiff

Job Description
Collections Advisor

Feel like being part of…

Based in our dynamic, central Cardiff office, you can expect a friendly and flexible culture, synonymous with our proposition to our Customers. There's no doubt that this is busy role and you'll be working hard. In turn, we play hard. We enjoy a host of regular social events, such as quizzes, team breakfasts, and there's an annual awards ceremony too!

What would your day look like?

Notably having challenging conversations with our customers, you'll be the first port of call for those in financial difficulty
Negotiating with our customers who are in arrears for repayment of balances and finding alternative resolutions
Using your initiative to recommend the best course of action after internal procedures have been exhausted
Adhering to all regulatory policies to ensure our customers are treated fairly and the best possible outcomes are achieved at all times
Demonstrating a pro-active, inquisitive and problem-solving nature to assist our customers in vulnerable and often complex situationsWhat can you expect of us?

A thorough, structured training programme, giving you all the tools you need before joining your team
A clear progression path from day one with the ability to work towards becoming a Specialist Collector, putting you in good stead for future opportunities within the department
An industry leading 30 days holiday
Pension contribution up to 10%
Private medial care
Life insurance
And lots of other perks, I'm sure you can't wait to find out once you join us!What do we expect of you?

Experience within a similar role or even industry isn't necessary. We are passionate about continuing to grow our diverse team and we welcome applications from all backgrounds. Were not looking at your 'on paper experience', the key skills needed to be successful in this role are below. These are the skills we would want you to demonstrate if successful to interview stage:

Resilience
Empathy
Problem solving
Communication
Organisation

Still curious?

Join us today and we will make the same promises to you as a colleague, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.

If you're interested but not sure if you have all the criteria listed… have a chat with us. We are open to applications from varied backgrounds.

#backingyoutobringyourbest

Aldermore is an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position

Job Type: Permanent, Full Time
Location: Cardiff
Category: Accounting/Financial/Insurance
City: Cardiff
County: South Glamorgan
Country: United Kingdom
Salary:
Benefits: