Call Centre Manager Job in Leeds, West Yorkshire

Call Centre Manager Job in Leeds, West Yorkshire. Apply for the latest Leeds, West Yorkshire jobs in Accounting/Financial/Insurance.

Call Centre Manager Job in Leeds, West Yorkshire

Job Description
Customer Solutions Team Manager £30k-£32k OTE £42K + benefits

Hybrid – Leeds Based

We are currently on the hunt for an experienced Call Centre Team Manager to join an organisation which delivers world class customer experiences, continually innovates and embraces digital technology to make dealing with the company both efficient and engaging. The client accepts nothing other than being the best at what they do, and this objective is reinforced by an environment in which colleagues are encouraged to engage, to learn and to flourish. Significant inhouse training and development facilities and empowerment of colleagues are just a couple of components that have helped this culture to thrive.

The successful Call Centre Team Manager will be leading a high performing team of 8 outbound agents who have the very important role of being the first point of contact between the company and its customers. As a Call Centre Team Manager, you will be required to motivate and lead the team to encourage high levels of performance, set and agree expectations with individuals and work with them to deliver great outcomes for customers and the business. You will set clear objectives with team members and manage their performance through regular conversation and coaching to enable them to develop and enhance their performance in their roles though a variety of methods including: Individual coaching sessions, Group coaching sessions, side by side observations and feedback, conducting 1—1 meetings and feedback, live/recorded call listening and feedback.

As a Call Centre Team Manager, you will work 37.5 hours per week on a flexible shift basis, this will include 1 late shift a week (can be done at home) and weekends as dictated by the needs of the business

In return for your efforts, you will be paid a generous basic salary, bonus and additional perks for working for such a forward-thinking company. If you are an experienced Call Centre Team Manager with evidence of sustained success in achieving targets & an understanding of the balance between individual goals and those of the team and would like to find out more, apply today and we will be in touch

Job Type: Permanent, Full Time
Location: Leeds, West Yorkshire
Category: Accounting/Financial/Insurance
City: Leeds
County: West Yorkshire
Country: United Kingdom
Salary: £30000 – £32000/annum OTE £42K
Benefits: OTE £42K