Administration Quality Assessor Job in Fleet

Administration Quality Assessor Job in Fleet. Apply for the latest Fleet jobs in Accounting/Financial/Insurance.

Administration Quality Assessor Job in Fleet

Job Description
We are a well-established financial services organisation and an industry leader in our field.. Due to continued business growth, we are setting up a new department within the Legal and Compliance team. This new team is within the Quality Assurance side and therefore we are seeking 3 Administration Quality Assessors at our offices in Fleet,  

Working Monday to Friday 9am – 5pm with a salary up to £35k, we offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection, discretionary annual bonus and more. We also offer the opportunity to gain formally recognised industry qualifications within a team oriented and friendly business.

We are looking for someone who has demonstrable interest in Compliance with the enthusiasm to learn and grow within a small and friendly team. Experience within a similar Quality Assurance role would be preferred as would experience within the financial services, mortgage, or a regulated environment. Most importantly we are looking for someone with a passion to develop within the role and the financial services industry.

Reporting to the Quality Assurance Lead and working within a team of 4, you would be working and interacting with all our departments assessing policies, procedures and working practices to enable to provide recommendations and improvements. The key duties will be as follows:

Carry out routine assurance activities for all teams on in house systems and controls and always ensure impartiality
Provide feedback from assurance activities to Team Leaders, Department Managers and staff outlining potential improvements, training needs, adherence to policy and procedures, trends and recognising where good performance has been achieved
Provide recommendations to management on where improvements to customer outcomes and experience can be made
Record assurance results for individuals and teams accurately and within SLA’s
Ensure records are updated and maintained in accordance with agreed policy and procedures
Continually consider improvements for service and efficiency making suggestions through agreed channels
Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF) and the Consumer Duty
Take responsibility for your own learning and development
Carry out ad-hoc tasks as required by management
To be successful for the Administration Quality Assessor role, you will have previous experience working within a process driven role within a financial services, mortgage, or regulated environment. Previous auditing or compliance skills would also be preferred.

You will be passionate about service delivery and continuous improvement with the enthusiasm to learn

Job Type: Permanent, Full Time
Location: Fleet
Category: Accounting/Financial/Insurance
City: Fleet
County: Hampshire
Country: United Kingdom
Salary: £28000 – £35000/annum benefits
Benefits: benefits