Senior Arrears Specialist Job in London

Senior Arrears Specialist Job in London. Apply for the latest London jobs in Accounting/Financial/Insurance.

Senior Arrears Specialist Job in London

Job Description
Job Title: Senior Arrears Officer

Location: Hybrid working. Head office based in Essex

Salary: Basic salary of up to £35,000

Hours: Monday to Friday 9am-5pm

Benefits:

Remote working
Recognition Scheme
Annual discretionary bonus
Mental and Physical Health Support
Pension, Life Assurance, and Income Protection
Staff Mortgage Benefit
25 days holiday leave and holiday exchangeAbout the role of Senior Arrears Officer

Our client is looking for Senior Arrears Officers to join their respected Arrears team. This role will manage customer accounts through early identification of financial distress by pro-active customer contact. The Arrears role would suit a professional, trustworthy, and influential individual with the ability to communicate well and remain calm while under pressure. It is essential the successful candidate has excellent written and verbal communication skills.

Responsibilities required for the role of Senior Arrears Officer

Monitoring, reviewing, and controlling arrears cases, positively and with empathy, in accordance with our clients Procedures, Codes of Conduct and Regulation and within agreed Service Level Agreements (SLA's)
By telephone and in writing, liaising with customers with mortgage arrears to develop a plan for dealing with their financial difficulties
Negotiating with the customer any forbearance strategies within the terms of our clients Policy and Procedures
Instructing and liaising with external Field Agents to conduct visits to the borrower to establish their circumstances, to come to an arrangement with the borrower for a sustainable resolution to their difficulties
Preparing documentation for the Solicitors to commence possession proceedings with a view to obtaining an Order from the Court or the instruction of an LPA Receiver.
Working with the Arrears Manager, administering the possession and LPA portfolio, dealing on a day-to-day basis with our Asset Managers, LPA Receiver and Solicitor, to ensure the best outcomes are achieved
Monitoring and recording the Maturing Interest-Only Mid Term Contact Strategy, including customer contact, and testing the viability of their repayment strategy
Processing and management of mortgages subject to Payment DeferralsExperience required for the role of Senior Arrears Officer

Experience in collections, arrears, special servicing or debt management within a mortgage lending environment is essential.
Experience of dealing with vulnerable customers.
Good understanding FCA, TCF, and ideally MCOB knowledge.
Excellent telephone manner.
Excellent written and verbal communication skills
Ability to work in a team to deadlines.For more information regarding the role of Senior Arrears Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Job Type: Permanent, Full Time
Location: London
Category: Accounting/Financial/Insurance
City: London
County: London
Country: United Kingdom
Salary: £35000/annum benefits
Benefits: benefits