Quality Assurance Manager Job in Cardiff

Quality Assurance Manager Job in Cardiff. Apply for the latest Cardiff jobs in Accounting/Financial/Insurance.

Quality Assurance Manager Job in Cardiff

Job Description
Quality Assurance Manager – Cardiff

Red Recruitment have the pleasure of working with a top 100 UK law firm based in Cardiff who are looking for an experienced Quality Assurance Manager to join their team.

Reporting directly to the Head of Compliance and Quality, duties will include:

Assisting with the day to day operation of the Quality and Risk department, including day to day management of the Assistant Quality Manager and Internal Audit team
Maintaining the firm's Quality Management System to internal and external requirements and standards (including ISO9001, Lexcel, SRA Standards and Regulations and GDPR)
Implementing and maintaining quality documents to support the Quality Management System, including policies, procedures and forms
Drafting appropriate communications and liaising with the firm's training department to ensure adequate awareness and training of policies and procedures
Working closely with the Head of Compliance and Quality and assisting with firm projects to drive continual improvement and to reduce waste and increase the efficiency of the firm's processes
Working closely with key personnel and the audit team to ensure that the firm's policies and procedures continue to be effective
Dealing with Quality and Risk queries
Assisting with the analysis and review of Quality and Compliance data and making suggestions to drive change and improvement
Contributing to departmental management information reports
Agreeing the firm's annual internal audit plan with the firm's internal auditor
Managing the firm's annual external quality audit and contributing to any other external audits and reviews as required
Assisting with the investigation of complaints, claims and compliance breaches to identify potential preventative action and opportunities to improve processes
Providing Quality and Risk information to assist with the preparation of tenders and client due diligence questionnaires
Assisting with the Due Diligence reviews of suppliers

The successful candidate will have demonstrated:

5+ year's knowledge/experience in a quality management role in a professional services environment, as well as 2+ year's experience of managing direct reports.
Strong organisation, IT and time management skills are required along with the ability to deliver high quality work, during busy times
Excellent written and verbal communication skills
Ability to build strong relationships with key personnel around the firm.
Experience of ISO 9001 and Lexcel
An understanding of the legal environment and the SRA Standards and Regulations will be a distinct advantage, along with working knowledge of GDPR and ISO27001

Benefits on offer include:

25 days holiday plus bank holidays
Two Corporate Social Responsibility days
Birthday day off
Death in service equivalent to twice annual salary
Auto enrolment pension scheme
Hybrid working
Employee Assistance Programme
Discounts for local businesses
Professional fees paid (subject to requirement for your role)
Employee recruitment incentive scheme

If you believe that you would be suited to this position and would like to discuss it in more detail, please do not hesitate to apply or send an email to (url removed)

Job Type: Permanent, Full Time
Location: Cardiff
Category: Accounting/Financial/Insurance
City: Cardiff
County: South Glamorgan
Country: United Kingdom
Salary: £40000 – £45000/annum
Benefits: