Process Administrator Job in Cardiff, South Glamorgan

Process Administrator Job in Cardiff, South Glamorgan. Apply for the latest Cardiff, South Glamorgan jobs in Accounting/Financial/Insurance.

Process Administrator Job in Cardiff, South Glamorgan

Job Description
Job Title: Processing Administrator

Location: Cardiff/ Remote

What is Sonovate

Sonovate is a lending and technology with a clear vision: To be the premier global financing platform for the ‘Future of Work’

We’ve created an end-to-end work pay solution to power the new working world. One that lets businesses unlock the power of flexible working, contract and freelance markets with none of the hard work or complications that come with old-school finance solutions.

We’re leading a revolution and changing how businesses of all shapes and sizes access finance and support to manage their freelance workforce.

About our team

It’s not just the work you do that matters but who you work alongside and it's fair to say Sonovate would not be what is today without our people – we’re a group of high-performing, fast-moving, collaborative individuals, who are authentic and don’t take ourselves too seriously.

We’ve always valued quality over quantity when expanding our team and that means that we have teams full of star players, across the board at Sonovate – sharing our experiences and building something great.

Our team live and breathe our Sonovate Values. We look to them daily when engaging with each other, our customers, making decisions and developing our goals. As we grow, our processes and strategies may change but our values will always remain at the heart of Sonovate.

As a Team We

Solve Problems

Adapt to Change

Take Ownership

Because we give a sh#t!

The opportunity:

Main Purpose and Scope for the Role?

As a Processing Administrator, you will report directly to one of the Processing Team Leads within the operations department. You will be harnessing your processing and administration skills in a variety of business-critical tasks across our systems. You will need to be flexible and carry out any duties within your skills and capabilities and ensure all unique client requirements are updated accurately. In addition, you will liaise with customers to ensure accurate information is gathered so we can enter correctly, whilst assisting with improving processes and liaise with our Quality, Payroll and Client Services teams to implement change. You will be the key driver in ensuring our weekly pay cycle is operating effectively and ensuring we pay our customers accurately and on time, every time.

What Does Success Look Like in this Role?

Working collaboratively with all areas of the Operations function and Risk especially, you will build strong relationships with those around you to unlock the power of a collective goal, to provide the best service for our customers. This role will suit an individual who is looking to continuously challenge themselves and is hungry to grow and develop. To be successful in this role you should crave elevating both yourself and the task at hand, and constantly be on the lookout for more efficient and productive ways of working. With that in mind, you should always be excited to share these ideas with your team and team leader so that together we can make a big impact. You should be comfortable working within a supportive team, but you should also be keen to drive forward your own performance and strive to continuously improve. Within Operations, happy staff lead to happy customers, so a big part in the success in this role is not just around your own growth and development, but how you bring, be and become your best self.

Duties and Key Responsibilities:

* Accurately manage a high volume of data checking, data processing and data input

* Proactive outbound communication with Clients and Agencies to query and chase timesheet and expenses for our customers

* Organise workload daily to ensure tight deadlines are met

* Maximise and continuously challenge own performance

* Identify, suggest and raise process improvement ideas to your team lead, so that we can focus on doing the right thing at the right time and lead to an increase in customer delight

* Support the wider team during holidays and sickness, providing cover as required

* Supporting the payrun by ensuring business critical operational processes are completed to the highest quality and within our internal and external SLAs

What will you get in return?

* 28 days holiday + bank holidays

* Private medical insurance with Bupa

* Employee Assistance Programme

* Techscheme with Apple and Currys PC World

* Cyclescheme

* Working with latest technologies and leading SaaS providers

* Full remote working during the lockdown period, supported by Zoom, Slack,

* Eye care vouchers with Specsavers

* 50% discounted gym membership

* 50% off mobile apps (Calm, Duolingo, Audible, Les Mills)

* 2 days charity leave per year

* You’ll work for a company that is passionate about personal development and a strong community focussed culture

Sound interesting?

If your answer is ‘yes’ and you want to learn more, check out our Values Playbook and Behaviours deck here. We know that diverse teams are strong teams. We promote a diverse, inclusive and empowering culture and are committed to recruiting, retaining and developing all our employees.

Please note: All successful applicants who are offered a role at Sonovate will be required to pass background screening checks before starting with us. These checks will include National ID Checks, Right to Work, Employment References, Adverse Financial History, Criminal Record, Global Sanctions, Bankruptcy checks. Our Talent Acquisition team will be able to run you through these in detail at the early stage of your application

Job Type: Permanent, Full Time
Location: Cardiff, South Glamorgan
Category: Accounting/Financial/Insurance
City: Cardiff
County: South Glamorgan
Country: United Kingdom
Salary:
Benefits: