Head Of Customer Experience Job in Crawley, West Sussex

Head Of Customer Experience Job in Crawley, West Sussex. Apply for the latest Crawley, West Sussex jobs in Accounting/Financial/Insurance.

Head Of Customer Experience Job in Crawley, West Sussex

Job Description
We have Partnered with a heavily respected auto enrolling pension provider who are looking for a Head of Customer Experience to join the team on a permanent basis.
The Head of CX is responsible for setting the organisation’s strategy to drive engagement and interaction with members, employers and advisers in order to build a direct relationship post the initial sale, that increases retention, generates cross-sell opportunities and drives overall life-time value by creating a holistic focus on the customer.
Experience
* Recent experience of working in the Financial Services industry
* Leadership of digital transformation initiatives
* Sound understanding of relevant technology tools and applications and technology trends.
* Proven track record in customer experience, digital product,digital strategy roles.
* Proven leadership experience
Have The Ability To
* Make decisions based on analysis of relevant data and insight
* Ability to deal with complex issues and problems.
* Highly customer focused with ability to identify and articulate customer needs
* Strong negotiation and influencing skills to be deployed at all levels of the organisation
* Lead teams to deliver cutting edge digital services to engage customers
* Lead initiatives which improve customer satisfaction and commercial results
* Think strategically, crafting long term business plans
* Manage staff, teams and finances
Personal Qualities
* Innovative thinker and leader of change
* Self-motivated, self-disciplined, organised and resilient
* Influencer and polished communicator at all levels of business
* Strong leadership and motivational skills
* Dynamic ‘can-do’ approach
* Results driven
* Strategic thinker and credible at senior level both internally and externally
* Articulate and confident at presenting strategy and plans at Board level
* Sound strategic business awareness
* Strong interpersonal and communication skills
Desirable
* Relevant professional qualification
* Pension knowledge
* Degree educated (technical degree or equivalent experience)
Remote wokring paterrn – 1 day a week in the office

Job Type: Permanent, Full Time
Location: Crawley, West Sussex
Category: Accounting/Financial/Insurance
City: Crawley
County: West Sussex
Country: United Kingdom
Salary: £100000 – £116000/annum
Benefits: