Customer Service Advisor Job in Leicester, Leicestershire

Customer Service Advisor Job in Leicester, Leicestershire. Apply for the latest Leicester, Leicestershire jobs in Accounting/Financial/Insurance.

Customer Service Advisor Job in Leicester, Leicestershire

Job Description
The caseworker will be required to undertake their own administration and handle their own telephone calls in relation to their high volume caseload. The tasks and duties listed below are intended to describe the general nature and responsibilities of this role.

Client Details

Leading Finance company based in Leicester with offices all around the UK.

Description

The responsibilities of a Customer Service Advisor include:

An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month
Liaise with the client, borrower and broker where necessary
Carry out a title investigation
Carry out identification checks
Obtain a redemption statement for every charge affecting the property
Check the mortgage offer
Chase any outstanding documentation required to proceed to completion
Set a suitable date for completion in accordance with the client and borrower requirements
Carry out any searches required on the property or borrower
Process completion
Deal efficiently and effectively with telephone calls and emails made by the client, borrower or third party and respond within the client timelines for such tasks
Refer technical issues to non-fast track team
Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
To provide assistance on transnational matters as requireProfile

The successful Customer Service Advisor will display the below:

A minimum of 12 months in a similar role, ideally gained within a similar volume environment;
Proven ability to process tasks in a volume caseload and to working in a high volume environment;
Proven IT skills, in particular experience of using a case management system;
An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;
A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately;
A flexible and adaptable approach to work;
Strong commitment to client care and to providing a friendly and helpful service;
Excellent written and verbal communication skills;
A self starter with a 'can do' approach to work, used to demonstrating initiative; and
Experience of working within a team environment and of supporting othersJob Offer

As a Customer Service Advisor the benefits include:

Competitive basic salary
Excellent progression opportunities
Free parking
Pension
Health benefits
Fast paced and friendly work environment
Full training

Job Type: Permanent, Full Time
Location: Leicester, Leicestershire
Category: Accounting/Financial/Insurance
City: Leicester
County: Leicestershire
Country: United Kingdom
Salary: £20000 – £21000/annum pension
Benefits: pension