Customer Operations Advisor Job in Birmingham

Customer Operations Advisor Job in Birmingham. Apply for the latest Birmingham jobs in Accounting/Financial/Insurance.

Customer Operations Advisor Job in Birmingham

Job Description
Ref:                             JB-13845                      

Role:                            Customer Operations Advisor    

Location:                      Birmingham

Salary:                         £23,000-£24,000

Summary:

We are looking for an experienced Customer Operations Advisor to join a fast growing energy supplier. In this role you will be the first point of contact for customers to deliver all their operational requirements. The Customer Operations Advisor will handle a high volume of inbound and outbound queries from customers and TPI’s and provide a exceptional service to all customers.To be successful in this role you will need prior experience in providing first class customer service to B2B I&C customers, be able to prioritise your workload effectively, and be able to work effectively across multiple teams to resolve any customer issues. So, if this sounds like the role for you, apply today! 

Key responsibilities:

Responsible for providing front office customer service activities to B2B customers
Provide feedback to the relevant stakeholders for any key accounts
Take inbound customer phone calls on a rota basis.
Ensure full call handling guidelines are followed
Support customers with the sign up to systems and products
Promote the customer portal and work with colleagues to achieve KPI’s.
Issue customer feedback reports at all customer
Identify efficiencies within the role which can deliver business value, or increased satisfaction.Skills and experience required: 

Strong track record of delivering high standards of customer service for all SME and I&C customers.
Have a passion for the delivery of high-quality customer service
Exceptional communication
A real self-starter with a forward-thinking approach and enthusiastic nature.
Flexible hands-on and structured approach, and with high personal integrity.
A team player who can work effectively within a team
Competent working with Microsoft Excel spreadsheets to an intermediate level.
Effective time management and organisational skills are essential in this role

Job Type: Permanent, Full Time
Location: Birmingham
Category: Accounting/Financial/Insurance
City: Birmingham
County: West Midlands (County)
Country: United Kingdom
Salary: £23000 – £24000/annum
Benefits: