Customer Collections Advisor Job in City of London, London

Customer Collections Advisor Job in City of London, London. Apply for the latest City of London, London jobs in Accounting/Financial/Insurance.

Customer Collections Advisor Job in City of London, London

Job Description
Customer Collections Advisor – London/Cardiff – Office based £15 per hour plus holiday pay – Temporary Position

A fast growing and high performance FinTech business based in Cardiff are seeking Customer Collection Advisers. This is a new role suited to a motivated, customer focused graduate or customer services professional seeking a challenging and rewarding career opportunity. You will receive first class training, work in a stimulating and contemporary office and learn from some excellent industry professionals. Our client are building something different, exciting and want to employee bright, smart and motivated people to enhance that journey, if that sounds like you then please get in touch.

Tasks include:
– Responding to customer queries via telephone, email and social media platforms.

– Speaking with customers and businesses that may be experiencing financial difficulties.

– Ensuring queries are investigated and resolves within a timely manner.

– Go the extra mile to offer an excellent customer experience.

– Suggest and help implement new processes or process improvements.

– Work with your team and other parts of the business to ensure the best customer experience is being delivered.

Skills required:
– Customer service experience ideally gained in financial services, lending or collections.
– Demonstrable ability to empathise and appease customers requiring help with complex queries.
– Excellent problem solving skills and ability to think on your feet.
– Driven to succeed and develop your career in a fast paced environment.
– Systems savvy and able to pick up new processes quickly

Job Type: Temporary, Full Time
Location: City of London, London
Category: Accounting/Financial/Insurance
City: City of London
County: City and County of the City of London
Country: United Kingdom
Salary: £15/hour
Benefits: