Call Quality Analyst Job in Fareham

Call Quality Analyst Job in Fareham. Apply for the latest Fareham jobs in Accounting/Financial/Insurance.

Call Quality Analyst Job in Fareham

Job Description
Do you have a strong eye for detail, enjoy improving performance and supporting customer experience? If so, this could be the role for you, here’s why:

Great working hours, Monday to Friday with no weekends
The opportunity to work for a non-corporate SME with a friendly and supportive working culture
A chance to be part of an established yet growing company, who are looking to stand out within the sector  
We're recruiting on behalf of a growing Insurance Brokerage, looking to recruit experienced Quality Call Listeners to join their expanding team.  

Your duties will include:

Listening to, reviewing, and assessing Sales Advisor telephone calls to ensure that the customer's overall needs have been met and that all advice and terms and conditions meet the required standards.
Identifying areas that may require improvement.
Monitoring compliance with Financial Conduct Authority (FCA) regulatory requirements.
Contacting customers to review information
Supporting the Sales manager with general ad hoc tasks What’s in it for you:

Salary £23,000 per annum
20 days holiday plus bank holidays rising to 23
Free onsite parking with excellent public transport links
Early Finish on a Friday This role will suit people from a compliance call quality analyst, call listening, quality assurance, quality call listening, quality and compliance or a call monitoring background

Job Type: Permanent, Full Time
Location: Fareham
Category: Accounting/Financial/Insurance
City: Fareham
County: Hampshire
Country: United Kingdom
Salary: £23000/annum
Benefits: