Senior Complaints Resolution Officer Job in Leeds, West Yorkshire

Senior Complaints Resolution Officer Job in Leeds, West Yorkshire. Apply for the latest Leeds, West Yorkshire jobs in Accounting/Financial/Insurance.

Senior Complaints Resolution Officer Job in Leeds, West Yorkshire

Job Description
Are you the proud owner of a DB qualification (G60/AF3/AF7/AwPeTr, or equivalent) and possess an inquiring mind?

Have you previously worked in either complaints, file-checking, or as a paraplanner?

We have a superb opportunity for a Senior Complaints Resolution Officer to work within a high-profile business. This is a hybrid role working 2 days from home, with offices just outside of Leeds and great transport links (bus and rail). The role will also provide development for the individual; additional responsibility to support the existing Manager, allowing them to focus on other areas of the business.

Benefits:

* 35 hour week

* Paid overtime

* Annual bonus

* Pension 5%, increasing to 7.5%

* 25 days holiday, rising to 28 (plus stats and option to buy/sell 5 days)

* Income protection

* Life assurance

* A huge range of additional Flexi-benefits and staff discounts

* Study support

Core areas within the role include:

* Conduct investigations into complex complaints, using FCA DISP and FOS guidelines

* Calculate and pay redress to clients

* Liaise with FOS, where required

* Report to Senior Management regarding DB complaints

* Escalate advice or compliance issues, as required

* Deputise for Complaints Team Manager

Know someone who the above job would be a perfect fit for?

REFER THEM …and receive £250 when they start in their new role

Job Type: Permanent, Full Time
Location: Leeds, West Yorkshire
Category: Accounting/Financial/Insurance
City: Leeds
County: West Yorkshire
Country: United Kingdom
Salary: £40000 – £45000/annum
Benefits: