Quality Assurance Manager FTC Job in Bournemouth, Dorset

Quality Assurance Manager FTC Job in Bournemouth, Dorset. Apply for the latest Bournemouth, Dorset jobs in Accounting/Financial/Insurance.

Quality Assurance Manager FTC Job in Bournemouth, Dorset

Job Description
Role Overview

We have a great opportunity for a quality assurance manager to join our financial services client who are based in Bournemouth, initially on a 12 month FTC.

Responsibilities include:

Understanding and developing the Quality Assurance function, by building and achieving a 1st Line control environment.
Encouraging and teaching the ability to take initiatives and produce results, providing valuable feedback to support and maintain effective operations through good communication and oral skills.
Supporting and assisting performance through detailed analysis of MI.
Actively suggest and carry out practical actions to deal with identified issues in a collaborative manner
Provide training and coaching support to improve awareness throughout supported departments.
Collaborate with the business approach to delivering good customer outcomes within Underwriting, Customer Service, Customer Support and Complaints by being sensitive to our customer's needs.
Liaising with the Head of Risk, Head of Compliance and 3rd line, to coordinate assurance activities and guide improvement.
Seek to question and bring change by working to protect customer outcomes and drive important changes for the better
Establish and grow and develop a sector-appropriate 1st Line control function
Understand and maintain the Quality Assurance Framework, associated scorecards and Standards
Present the required assurance for our Underwriting, Customer Services, Customer Support and Complaints functions, using risk-based and volume monitoring as agreed together with the business.
Develop and understand the appropriate Management Information that informs the Operations Director, wider Executive Committee and Board.
Manage the 1st Line control strategy as guided by the Operations Director, highlighting risks and issues to effective delivery as required.
Efficient performance management of direct reports, including regular catch ups and 1-1s in order to keep staff well informed on their progress on performance, attitude and competencies and demonstrating empathy where required, whilst providing that they are managed in-line with our policies and procedures.
Grow and develop a change and improve mindset in all staff within the function, identifying key areas for business and team development
Engage with and work collaboratively with senior management peer group to drive success in line with wider business goals and put Quality at the centre of the sphere of influence.
Skills & Experience Required:

Essential:

Experienced Quality Assurance Manager, with broad industry knowledge and a demonstrable track record of building and guiding best practice, customer focused teams
Detailed knowledge of Regulation affecting the Consumer Credit sector
Successful track record of staff development with excellent coaching, motivating and interpersonal skills
Proficient oral and written communication skills with a love of learning and collaborative work ethic combined with the ability to operate in a fast pace, evolving and dynamic organisationExperience and qualifications:

Management experience gained in (ideally) FCA regulated environments
Considerable Quality Assurance experience is essential
Experience in building, developing and maintaining high performing teams
Experience with change management and delivery
Broad knowledge of a Control environment

Job Type: Contract, Full Time
Location: Bournemouth, Dorset
Category: Accounting/Financial/Insurance
City: Bournemouth
County: Dorset
Country: United Kingdom
Salary: £45000 – £50000/annum
Benefits: