HR Administrator Job in Camberley, Surrey

HR Administrator Job in Camberley, Surrey. Apply for the latest Camberley, Surrey jobs in Accounting/Financial/Insurance.

HR Administrator Job in Camberley, Surrey

Job Description
Human Resources Administrator

Camberley

6 month contract

Salary £20k – £23k

My high-profile banking client is currently recruiting for a Human Resources Administrator to work within their HR Service Centre. The HR Service Centre is the first point of contact for HR and payroll queries. This opportunity to cover for a secondment, with the scheduled hours of work Monday to Friday 9am to 5pm. This role is based fully onsite at their Camberley office.

This position is within a contact centre environment with a strong emphasis on customer service. Enquiries come primarily through phone calls, but also via the online web chat system and via the online Ask HR form. Key responsibilities are to ensure a positive experience for individuals contacting the HR Service Centre, investigating queries and providing resolution. To ensure coverage across the HR Service Centre opening hours, the team have scheduled activities on any given day – for example either phones or web chat – and scheduled lunch times. Queries can come from current or former employees, HR or third parties on behalf of employees. These queries will range across first contact payroll resolution, guidance on HR processes and HR system navigation, HR guidelines as well as administering Professional Qualification applications and providing employment verification letters. In addition, individuals within the team each also have, or support, a Subject Matter Area where they are required to build a higher level of knowledge, developing relationships with other relevant teams and to provide support/training to other team members on queries or processes in these areas.

The role is a combination of administration and providing first line HR advice, all of which have differing priorities and good organisational skills are essential.

Previous HR experience at an administration or at a junior level is preferred.

Essential

Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business via phone and email
General IT/MS Office skills are essential
Experience of working within a customer service environment
Accuracy and attention to detail: recording detailed notes in the call logging system and responding to all queries with accurate information
Ability to work effectively in a fast paced environment, able to multitask and prioritise workload
Able to self-investigate using a range of resources to find resolution whilst identifying when it is appropriate to seek advice and support
Be risk aware when handling confidential informationDesirable

An overall knowledge and experience of providing an HR service within the financial services industry, preferably in a contact centre environment, is desirable
Experience of using Salesforce or similar case management system
Sharing knowledge with other team members using the appropriate mechanismCandidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunities employer

Job Type: Contract, Full Time
Location: Camberley, Surrey
Category: Accounting/Financial/Insurance
City: Camberley
County: Surrey
Country: United Kingdom
Salary: £20000 – £23000/annum
Benefits: