FOS complaints Handler Job in TN9, Tonbridge, Kent. Apply for the latest TN9, Tonbridge, Kent jobs in Accounting/Financial/Insurance.
FOS complaints Handler Job in TN9, Tonbridge, Kent
Job Description
03071 Customer Relations Executive Tonbridge £20,000 – £26,000 pa
Do you have FOS experience?
Do you have complaints experience?
Are you happy to work 2 – 3 days in the office?
Job Title: Customer relations executive
Location: Tonbridge Kent
Postcode: TN9 1PP
Type: Full Time Permanent office based
Salary £20,000 – £26,000 pa
To assist Customer Relations & Compliance Manager with managing complaints, and to assist with investigating claims.
Logging and reporting customer grumbles and complaints.
To liaise with policyholders regarding complaints.
Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
Prepare FOS case file submissions and manage any subsequent query from the FOS.
Complete regular cleanse of complaint data and ensure data is accurate.
Work with Training Dept. to developed/update complaint related training.
Mentor & develop team members to enhance their skills and capabilities.
Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained
To undertake any individual or team task or activity reasonably requested and in line with the company values
Job Type: Permanent, Full Time
Location: TN9, Tonbridge, Kent
Category: Accounting/Financial/Insurance
City: Tonbridge
County: Kent
Country: United Kingdom
Salary: £20000 – £26000/annum
Benefits:
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