Debt Management Advisor / IVA Advisor Job in Manchester, Greater Manchester. Apply for the latest Manchester, Greater Manchester jobs in Accounting/Financial/Insurance.
Debt Management Advisor / IVA Advisor Job in Manchester, Greater Manchester
Job Description
Debt Management Advisor / IVA Advisor
Up to £30,000 + OTE £50,000
Cheadle
* Do you have previous Debt Advisory experience?
* Want to work with a vibrant team, in a friendly atmosphere?
* Are you looking for a company with career progression?
"We're proud of our achievements and we're also excited about the journey we're on. Our FAITH values (Fair, Approachable, Integrity, Transparent and Honest) are hugely important to us and guide us every day as we interact with our customers and each other.
About the role:
We pride ourselves on providing accurate, balanced and honest advice and support to our customers therefore rely on our super talented Debt Advice team to assess each customer's financial situation, identify the best solution to support them, and ensure the solution is activated in good time.
Working within a vibrant team, you will be responsible for assisting customers in the set-up of their desired solution, offering initial advice and ongoing support:
* Speaking to potential customers about their current financial situation, completing a full assessment of their circumstances to be able to advise them on how we can support them and recommend the most appropriate solution.
* Following up potential customers via phone and email to ensure they have all the relevant information to apply for their chosen solution.
* Processing of new applications for debt solutions
* Complete any training or coaching requirements to stay up to date with any regulatory or role changes.
* Contacting customers via calls, emails, and SMS in line with first custom contact check and returning enquiry contact check KPI's
* Ensuring that all information given is clear, fair, and not misleading and that all advice given is in the best interests of the customer and will generate the best outcome.
What we are looking for:
As a Debt Advisor here at Angel Advance, you will use your first class interpersonal skills and knowledge to deal with customers in a professional, efficient and thorough manner. One of our core values is to be approachable, so we expect you to be an outgoing, confident and caring individual who has a drive to learn and develop their skills.
You will already have a knowledge of debt solution products, with:
* At least 1 years' proven history working within a debt advice environment.
* Great computer literacy
* The ability to multi-task and control your own workload in line with outstanding priorities.
* An ability to utilise initiative and make your own decisions.
* Excellent written communication skills with demonstrable ability to write structured letters, emails and text messages.
* Strong verbal communication skills and a great conversational approach over the phone
We also offer excellent benefits such as:
* Competitive salary basic of up to £30,000 dependent upon experience
* Bonus/commission plan, providing OTE of £50,000 a year
* 25 days paid annual leave plus bank holidays.
* Flexibility to regularly work remotely from home (once trained)
* Regular appraisals and rewards for excellent performance
* Free onsite parking
* Regular socials & themed events
* Wellness programmes
* Pension scheme
* Employee benefits scheme including lifestyle savings and discounts on everyday purchases
* Employee Assistance Program including Medicash (health care) and Counselling.
* Skills development and career progression opportunities
* Ongoing training/coaching to stay up to date with regulatory requirements and support internal career progression.
If you want to make a real change to the lives of our customers, please apply now
Job Type: Permanent, Full Time
Location: Manchester, Greater Manchester
Category: Accounting/Financial/Insurance
City: Manchester
County: Greater Manchester
Country: United Kingdom
Salary: £25000 – £30000/annum OTE £50,000
Benefits: OTE £50,000
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