Customer Services Advisor Job in Brierley Hill, West Midlands. Apply for the latest Brierley Hill, West Midlands jobs in Accounting/Financial/Insurance.
Customer Services Advisor Job in Brierley Hill, West Midlands
Job Description
Customer Services Advisor Vacancy
Dudley Building Society believes in powering the lives of our members, and no one understands the needs of our members more than our Customer Service Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Services Advisor to join us.
As a Customer Services Advisor at the Society you'll quickly become one of the experts our members need. Working from one of our dedicated branch sites, your day to day will be a bit like this:
Developing relationships with our members and other stakeholders
Supporting a diverse range of customers, complete day to day transactions; face to face or remotely including our online platform
Taking ownership to resolve customer queries accurately and efficiently
Keeping up to date with our products, policies and service expectations; and
Working with a team of like-minded people who are #poweringlife
About you
To be one of our next Customer Services Advisor, we need you to be:
Passionate about providing strong customer solutions -you'll be part of the team who does this most!
Excited to be part of a wider team that collaborates to provide the best service for our members
Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
Approachable, helpful and member focussed – you'll put our members needs at the heart of everything you do
Strong at communicating – whatever communications methods you use, you'll be able to represent the Society clearly and concisely Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley
Flexible to go where our members need you most
Eager to develop your knowledge. We like to continually develop our skills here!In Return
In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:
35 hours a week contract
Salary up to £20,117
Basic holiday of 28 days (This is going up to 30 days in 2023) + Bank holidays
Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
Pension contribution of up to 8% of salary
Life assurance 4x salary
Full Private Medical Insurance
Healthcare plan covering some of those day to day health bills like your dental and optical billsAnd that's not all!
We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join the Dudley team
Job Type: Permanent, Full Time
Location: Brierley Hill, West Midlands
Category: Accounting/Financial/Insurance
City: Brierley Hill
County: West Midlands (County)
Country: United Kingdom
Salary: £18106 – £20117/annum
Benefits:
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